Jobs
>
Sydney

    Customer Support Specialist - Sydney, Australia - Perkbox

    Perkbox
    Perkbox Sydney, Australia

    3 days ago

    Default job background
    Full time
    Description

    Be a champion of customers' voices

    Does this sound like you?

    You're looking for a highly visible role where your self-motivation and ownership skills will shine. You're looking for the next step in your career and want to grow into a company with a truly impactful product .

    You're highly empathetic to customers and are motivated to give them the best possible experience with you. You're also passionate about championing their voice across the business. You're a natural problem solver and consider both impacts and outcomes to find the best solution to the issue. You find it easy to develop relationships and build connections with other teams and utilise these networks to share patterns in recurring customer issues.

    To be successful you'll have:

    • Experience in a customer-facing role.
    • The ability to adjust the tone and style of your communication, picking up on our brand tone of voice.
    • An analytical mindset, with evidence of using data to provide reports and insight to customers.
    • Great organisational and administrative skills alongside self-motivation in order to effectively manage your time between roles.
    • Experience working in a target-oriented environment and the ambition to achieve your goals.
    • The ability to adapt to process changes, changing priorities and customer needs, proactively seeking out improvements.
    • Critical thinking skills to observe and spot patterns as well as the confidence to report key errors to the relevant teams in order to enhance the platform.
    • Resilience to tackle challenging situations and on occasions, very high volumes of traffic.
    • A confident, consultative approach when speaking to customers and a variety of key stakeholders to create feedback loops and influence customer decisions.
    • Technical proficiency in Excel and Google Sheets and the ability to adopt new tools.

    What you'll be doing (in a nutshell)

    As a Customer Support Specialist, you will be responsible for providing exceptional day-to-day support across both the front-line customer queues and to our Business customers, across their entire journey with us. Your time will be split between the two work streams and you'll report directly to a UK Team Leader.

    You'll ensure that all customers receive the best value from our products by driving engagement, as well as championing customers' voices within Perkbox.

    Part of your role will entail being the first line of support for customers who may be HR professionals, Directors & senior decision makers as well as users of the Perkbox platform.

    Day to day you can expect to:

    • Have a 50% split between Customer Happiness (B2C) and Business Customer Support (B2B) Although this % split could vary during business critical times (Seasonal sales, product launches etc)
    • Work to create a world class experience for our customers
    • Respond to customer queries through email, live chat and social media.
    • Bring customers on our journey through the delivery of successful reactive and proactive engagement where appropriate.
    • Influence customers by providing guidance, support and reporting, using your Perkbox knowledge to demonstrate the ROI.
    • Manage customer issues and queries in a timely and professional manner.
    • Be a reliable point of contact and brand ambassador for Perkbox and its products in order to provide business user and administrative support

    Some of the ways we look after our teams:

    • Working within a vibrant collaborative culture, flexibly and office-based (3 days per week), supported by a close knit team who are committed to helping each other grow
    • The opportunity to grow your expertise by supporting business for one of the fastest rising companies in the employee experience space
    • 25 days holiday leave every year, plus a day for your birthday, as well as generous sick and maternity leave
    • We practise what we preach As a part of the Perkbox family, you'll have an amazing team atmosphere with regular team social events, unlimited drinks and snacks, and all the perks on the Perkbox platform
    • Generous personal learning and development budget for anything work-related
    • 24/7 confidential employee assistance helpline

      • You can also see the full list of benefits on our careers page

  • Livewire Markets

    Support Specialist

    1 week ago

    Livewire Markets Barangaroo, Australia

    **Job Description** Who are we?** · Livewire Markets and Market Index are leading providers of financial data and analysis, empowering investors with comprehensive insights into market trends and company performance. We pride ourselves on delivering accurate, up-to-date informati ...

  • Page Personnel

    Support Specialist

    1 day ago

    Page Personnel Woolloomooloo, Australia

    Ongoing Opportunity · - Woolloomooloo Location · **About Our Client**: · A multinational company with operations in over 180 countries, our client is one of the world's leading FMCG companies. · They are committed to operating responsibly and sustain-ably, with a focus on reducin ...

  • LeanIX GmbH

    Customer Support Specialist

    1 week ago

    LeanIX GmbH Sydney, Australia

    LeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company's current and future success as they empower ...

  • Ambition Group

    Application Support Specialist

    1 day ago

    Ambition Group Sydney, Australia

    **Applications Support Specialist** · - Investment Management Business · - Hybrid working model in Sydney CBD · - Start ASAP · A new role has been created for an Applications Support Specialist to join a global investment management business based in Sydney CBD. · Being part of a ...

  • Hatch

    Customer Support Specialist

    1 week ago

    Hatch Sydney, Australia

    ** This role is at Tyro (not for Hatch)** · Hatch is supporting Tyro to find a great Customer Support Specialist (Tyro Health) to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in ...

  • Bluefin Resources

    Application Support Specialist

    6 days ago

    Bluefin Resources Sydney, Australia

    Prestigious law firm · - Great team and culture · - Hybrid role · A leading Australian law firm is currently seeking an Application Support Specialist to join their Application Specialist Team. This will be for a 6 month contract and a hybrid role. · **Responsibilities**: · - Man ...

  • Hatch

    Customer Support Specialist

    1 week ago

    Hatch Sydney, Australia

    ** This role is at Tesla (not for Hatch)** · Hatch is supporting Tesla to find a great Customer Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring ...

  • Aircall

    Technical Support Specialist

    1 day ago

    Aircall Sydney, Australia

    **SYDNEY /** · **CUSTOMER EXPERIENCE SUPPORT /** · **FULL TIME** · **/ HYBRID** · - Aircall is a place where voices are valued. · Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empow ...

  • Honey Insurance

    Customer Support Specialist

    1 day ago

    Honey Insurance Sydney, Australia Part time

    **Do you want to be part of something big?** · We are on the search for 8 x part-time Customer Support Specialists to start on 15 January 2024. · Honey launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metri ...

  • Oracle

    Sales Support Specialist

    1 week ago

    Oracle Sydney, Australia

    Sales Support Specialist-230002KH · **Applicants are required to read, write, and speak the following languages***: English · **Preferred Qualifications** · If you are looking to join a health care company that has a strong focus on client relationships, building strategic partne ...

  • ING

    Financial Support Specialist

    6 days ago

    ING Sydney, Australia

    **Keen to showcase your passion for customer experience?** · **Move your career as a Financial Support Specialist** · We have an exciting **permanent** opportunity for a **Financial Support Specialist **to join our **Customer Solutions Team**. · **Are you ready to make a real imp ...

  • Honey Insurance

    Customer Support Specialist

    1 week ago

    Honey Insurance Sydney, Australia

    **Do you want to be part of something big?** · We are on the search for our next cohort of 5 x Customer Support Specialists for a June 2023 start · Honey launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Met ...

  • The Recruitment Company

    Application Support Specialist

    1 week ago

    The Recruitment Company Sydney, Australia

    **The Opportunity** · With enterprise clients on board and more looking to sign up, business is booming for this successful Software Company. Due to continued growth, a new opportunity has been created for a talented Application support specialist. This role will see you work in ...

  • Clipboard

    Customer Support Specialist

    1 week ago

    Clipboard Sydney, Australia

    Sydney, NSW- Full-Time- Customer Team- $60k - $75k- Customer Support SpecialistClipboard is a fast-growing Sydney-based startup pioneering a new category in EdTech, a management system supporting schools to deliver great extracurricular programs. Our vision is that every student ...

  • ING

    Financial Support Specialist

    1 day ago

    ING Sydney, Australia

    **Keen to showcase your passion for customers and expertise in hardship?** · **Move your career as a Financial Support Specialist** · We have **two exciting permanent opportunities** for **Financial Support Specialists **to join our high profile **Customer Solutions Team**. · **A ...

  • Paxus Australia Pty Ltd

    Application Support Specialist

    3 days ago

    Paxus Australia Pty Ltd Sydney, Australia

    Posted 22 January 2024 · - SalaryNegotiable · - LocationSydney CBD · - Job type Contract · - DisciplineIT General · - Reference264353 · **Job description**: · **Work from home 100% from ANYWHERE in Australia** · **About the role** · Application Support Specialist is a highly spec ...

  • Weel

    Customer Support Specialist

    1 day ago

    Weel Sydney, Australia

    Customer Support Specialist · **About Weel** · Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. · We're leading with heart and humility as we work towards becoming the e ...

  • Weel

    Customer Support Specialist

    1 week ago

    Weel Sydney, Australia

    Customer Support Specialist · **About Weel** · We're a switched-on, curious and collaborative team of go-getters on a mission to build the future of spend management for SMEs. · We lead with heart and humility and keep our colleagues and customers at the forefront of every decisi ...

  • Edupi

    Behaviour Support Specialist

    1 day ago

    Edupi Sydney, Australia

    Opportunities for career growth and progression · - Fantastic work culture and supportive community · - High standards and accredited training provided · The Lizard Children's Centre Pty Ltd (also known as The Lizard Centre and The Lizard Children's Centre), a wholly owned subsid ...

  • Thomson Geer

    Technology Support Specialist

    1 week ago

    Thomson Geer Sydney, Australia

    **About Thomson Geer**: · Thomson Geer is a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth and Canberra. The firm has approximately 650 partners and staff nationally, and offers a dynamic, friendly and professional work environme ...