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    Technical Support Specialist - Sydney, Australia - Remote Staff

    Remote Staff
    Remote Staff Sydney, Australia

    3 days ago

    Default job background
    Full time
    Description

    JO 13654 | Technical Support Specialist

    Status: Full-Time (40 hours/week)
    Schedule: Monday to Friday | Between 7:00 AM - 6:00 PM Manila Time (Perth Time) | Shifting Schedule

    Why choose Remote Staff?

    • 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
    • 15+ years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007
    • Competitive and negotiable compensation (depending on skill level & experience
    • 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
    *Terms and conditions apply.


    We would need someone:

    • Really dynamic - a self starter
    • Fast learner
    • Outspoken - very good command of English
    • Outstanding speaking and writing skills
    • Very good attention to detail
    • Advance skills in Microsoft Words Document
    • Ability to think outside the box to problem solve technical queries
    • Tech savvy and an interest in problem solving
    • Very organized
    • Very reliable
    • A super achiever
    • Graphic Design skills

    Responsibilities:

    • Proficient in Mail Merge and manipulating word document with tables
    • Answering technical support emails
    • Communicating with clients providing intelligent customer service
    • Able to do investigation on a technical fault as an end-user
    • Answer technical support phone calls
    • Data entry in Excel - Mail Merge, copy and paste, combining data
    • Resizing photos or images in Paint
    • Responsible for customer retention
    • Responsible to do graphic design works

    Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.

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