Customer Support Specialist - Sydney, Australia - Tyro

Description

About the role

Our customer support specialist are passionate and customer experience focussed, delivering best-in-class service to our healthcare merchants. They have a natural curiosity for technical trouble shooting and are tech savvy with a passion for solving problems. Being proficient in both verbal and written communication is a must, and having an empathetic, engaging and professional phone manner will make you a standout candidate. It is important for our support specialists to have a general understanding of how the Australian healthcare system works in terms of how patients use Medicare and private health insurance; having an understanding of the payments industry is a bonus, but not a must have.This role is a hybrid part time position, 10am to 2pm, Monday to Friday.

What you'll do

Communicate with healthcare practitioners and practice support staff by phone, to assist them with their queries.

Communicate with callers in a professional and efficient manner.

Educate our customers on the Tyro Health products and services.

Trouble shoot issues with our EFTPOS terminals and eCommerce platform.

Identify and escalate any customer complaints.

Collect customer feedback and communicate it to the relevant channels.

Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training in a timely manner and identifying/managing risks within your day-to-day role.

Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work

What you'll bring

You enjoy interacting with customers and communicate clearly and efficiently.

You are comfortable working with technical concepts and can clearly articulate trouble shooting processes.

You take initiative to deliver best-in-class service and are passionate about customer excellence.

You have a bubbly phone manner and can build rapport quickly with our merchants.

You have a general understanding of how the claiming process works within the Australian healthcare industry.

You will preferably have a broad understanding of the payments industry.

Experience working in the healthcare sector is a bonus but not essential.

Culture and Perks We offer some amazing employee benefits such as learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, long service leave program, novated leasing, and a Short Term Incentive Program to name a few.You will work autonomously, and will be trusted to make your own decisions and prioritise effectively. You will report to a manager, and support will always be there if you need it, but we don't micro-manage.This role is full time, but flexible to meet your needs. You'll be provided with a laptop and all the tools and support you need to succeed.