- A dynamic start-up culture within Woolworths Group
- Melbourne CBD based with hybrid working flexibility
- Awesome opportunity to join a business on a huge growth trajectory.
- Level 2 Support: Operate as the key owner for escalations from customer service and internal stakeholder support tickets.
- Level 3 Escalations: Drive the triage and outcomes of more complex issues working in with the development team.
- Stakeholder Engagement: Engage with stakeholders across WMP to better understand their pain points with the platform and actively look for improvements. Maintain strong relationships to support our technology ecosystem.
- Documentation: Record common solutions to issues and transition to level 1 where possible.
- At least two years experinece in level 2 Application Support
- Some development experience would be advantageous (particularly C# / .NET.)
- Exceptional initiative, time management, and multitasking skills
- Strong communication and stakeholder management skills
- Work in a dynamic and inclusive start-up culture with passionate people that collectively possess over 100 years of eCommerce experience.
- Play an important role in an ASX listed company that is experiencing unprecedented growth.
- Industry competitive remuneration in a full-time permanent position.
- A modern Collins Street CBD office easily accessible by tram, bus and train
-
Support Engineering Manager
3 days ago
BAE Systems Melbourne, AustraliaAt BAE Systems, we are recognised for delivering projects of global and national significance to our customers and with this, we are known for developing some of the most impressive careers. · We currently have a unique opportunity as a Support Engineering Manager. Your prime res ...
-
Supportability Engineering Technician
1 week ago
Babcock International South Melbourne, Australia**Supportability Engineering Technician (LSA)**: · - Location: South Melbourne, VIC, AU, 3205 Adelaide, SA, AU, 5000 Sydney, NSW, AU, 2000- Onsite or Hybrid: · **Supportability Engineering Technician (LSA).** · - **Progressive and innovative Global business**: · - **Join a high-p ...
-
Software Engineering Support Officer
5 days ago
Service Victoria Melbourne, AustraliaLocation: Melbourne | Western Metropolitan · Job type: Full time · Organisation: Service Victoria · **Salary**: $73,842 - $89,661 · Occupation: IT and Telecommunications · Reference: VG/1707175AM · Position Title: Software Engineering Support Officer Work Location: First 3 months ...
-
BAE Systems Melbourne, AustraliaAt BAE Systems Australia · - Do interesting work that MATTERS · - ENJOY what you do · - GROW your career · - Be YOU · We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most ...
-
Software Engineering Support Officer
5 days ago
Service Victoria Footscray, AustraliaAbout us · Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs. So far we've delivered more than a billion transactions, including for QR code check-ins, car registration payments, ambulance subscri ...
-
IT Support Engineer
5 days ago
Genesis IT&T Victoria, Australia Full timePermanent Full Time · Multinational Mining Company · Location: Bendigo VIC (150 Km from Melbourne VIC) · A leading multinational mining company is currently looking for an experienced IT Support Engineer to be responsible for the IT services and support for the end users, and the ...
-
Support Engineer
2 days ago
Ericsson Docklands, AustraliaDescription · Join our Team · TA Name: Hamidah Hamid · HM Name: Sathish Iyengar · Job Location: Melbourne CBD · About this opportunity: · At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with ...
-
IT Support Engineer
3 days ago
Liberty Financial Group Melbourne, Australia Full timeAbout Liberty · Helping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about bui ...
-
Support Engineer
1 week ago
Snaphunt Melbourne, Australia Full timeThe Offer · Attractive salary & benefits · Excellent career development opportunities · Opportunity to make a positive impact · Remote Work · The Job · You will be responsible for : · Writing well-designed, testable and efficient code. · Gathering and evaluating user feedback. ...
-
Support Engineer
4 days ago
Digital Treasury Melbourne, Australia Full timeAt Digital Treasury, we believe in 100% transparent marketing services for our clients. · This means we do exactly what we say we can do and tell you all the details · We're sick of low quality SEO & Website Design agencies providing shoddy services or NO services at all · We loo ...
-
IT Infrastructure Support Engineer
1 week ago
Public Sector People Melbourne, Australia1 day ago Be among the first 25 applicants · Position: IT Infrastructure Support Engineer · Contract Length: 8 months · Location: South-Eastern Suburbs of Melbourne, Victoria · Salary: $52.96 per hour + super · About The Role · Our client is seeking a dynamic IT Infrastructure S ...
-
IT Infrastructure Support Engineer
6 hours ago
Public Sector People Melbourne, Australia1 day ago Be among the first 25 applicants · Position: IT Infrastructure Support Engineer · Contract Length: 8 months · Location: South-Eastern Suburbs of Melbourne, Victoria · Salary: $52.96 per hour + super · About The Role · Our client is seeking a dynamic IT Infrastructure S ...
-
Application Support Engineer
1 week ago
Colliers Melbourne, AustraliaEmployment Category: Permanent Full Time · Company Description · Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 64 countries, our 17,000 enterprising professionals work collaboratively to provide e ...
-
Cloud Support Engineer
1 week ago
Amazon Victoria, AustraliaJob ID: | Amazon Web Services Australia Pty Ltd · ABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of ...
-
IT Servicedesk Support Engineer
6 days ago
Milestone IT (Milestone Information Technology) Melbourne, AustraliaAdded Tuesday 12th of September :58:23 AM · Milestone IT is currently working with this brilliant organization that has an exciting opportunity for an experienced IT ServiceDesk Support Engineer to join a great team. · Working with a small team of IT specialists, you will be pro ...
-
Cloud Support Engineer
1 week ago
Amazon Victoria, AustraliaJob ID: | Amazon Web Services Australia Pty Ltd · Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of compa ...
-
Desktop Support Engineer
1 week ago
Datacom Melbourne, AustraliaOur Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · Working as a Desktop Support Engineer you will be re ...
-
Cloud Support Engineer
4 days ago
Amazon Melbourne, Australia Full timeDESCRIPTION · Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking ...
-
Desktop Support Engineer
6 days ago
Milestone IT (Milestone Information Technology) Melbourne, AustraliaAdded Wednesday 9th of August :23:09 AM · Are you a tech-savvy problem solver with a passion for providing top-notch IT support? We're seeking a skilled and dynamic IT Desktop Support Engineer to join our team and take our IT services to the next level. If you have a strong back ...
-
Desktop Support Engineer
1 week ago
IDC Melbourne, Australia Full timeIDC Technologies PTY is looking for Desktop Support Engineer. · The Role · You will be responsible for : · Escalating technical issues to the relevant parties when needed and following up till the issues are closed. · Ensuring all standards and procedures are followed and maint ...
Application Support Engineer - Melbourne, Australia - Woolworths
Description
MyDeal Story
Discover an online shopping experience like no other with MyDeal – the premier Australian retail marketplace that has been bringing shoppers the best deals, discounts and sales on home and lifestyle products since 2011.
We pride ourselves on offering a curated selection of quality products from trusted retailers, so our customers can shop with confidence knowing they are getting the best of the best. From the biggest brands to unique and boutique offerings, we've got all of our customers covered.
But our commitment to excellence doesn't stop there. In September 2022, MyDeal joined forces with the Woolworths Group, expanding our reach and capabilities to better serve our customers. As part of this prestigious group, we continue to grow and evolve, enhancing our online marketplace and offering unparalleled value to our loyal customers.
What you'll do?
As the Support Engineer in the Woolworths MarketPlus (WMP) tech team, you will own and drive the triage of and response to WMP and MyDeal platform support tickets. Working closely with development and delivery teams, this role is key to delivering a good experience for the rest of our team. While external customer interaction is not part of the role, you will be directly impacting outcomes for them working with our customer service team. You will be responsible for overseeing the level 2 support function for the WMP and MyDeal platforms and escalating to development (level 3) where required.
What will I bring?
What you'll experience?
Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences; for our customers and for each other.
We'd love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via