-
Support Engineering Manager
4 weeks ago
BAE Systems Melbourne, AustraliaAt BAE Systems, we are recognised for delivering projects of global and national significance to our customers and with this, we are known for developing some of the most impressive careers. · We currently have a unique opportunity as a Support Engineering Manager. Your prime res ...
-
Manager, Support Engineering
1 week ago
Hashicorp Melbourne, Australia**About HashiCorp** · HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps. Our t ...
-
Support Engineer
2 weeks ago
Ericsson Docklands, AustraliaJob Description · Join our Team · About this opportunity: · At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set ...
-
Support Engineer
2 weeks ago
Talent Web Victoria, Australia Full timeTitele:- Level 2 Support Engineer · Location:- Melbourne · Length:- Full time Perm · Salary:- $80k + Super · Are you looking for a challenging and rewarding role in a fast-growing MSP that specialises in Managed Services, Cybersecurity, Telecommunication and Internet Services? Do ...
-
Support Engineer
3 weeks ago
Ericsson Docklands, Australia Full timeJoin our Team · About this opportunity: · At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service ...
-
IT Support Engineer
4 weeks ago
Liberty Financial Group Melbourne, Australia Full timeAbout Liberty · Helping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about bui ...
-
IT Support Engineer
2 weeks ago
Liberty Financial Group Melbourne, Australia Full timeAbout Liberty · Helping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about bui ...
-
Support Engineer
1 day ago
Snaphunt Melbourne, Australia Full timeThe Offer · Attractive salary & benefits · Excellent career development opportunities · Opportunity to make a positive impact · Remote Work · The Job · You will be responsible for : · Writing well-designed, testable and efficient code. · Gathering and evaluating user feedback. ...
-
Support System Engineer
5 days ago
Airservices Australia Victoria, Australia Full timeA rewarding full-time opportunity for a Support System Engineer to join the OneSKY & Aerospace Transformation Program. · Melbourne based. · Flexible working conditions. · Embrace our passion to deliver outstanding team results. · The Organisation: · Airservices Australia is a go ...
-
Technical Support Engineer
2 weeks ago
Vestas Melbourne, Australia Full timeVestas are looking for an enthusiastic and experienced Technical Support Engineer to provide assistance to multiple Vestas Wind platforms. This is a unique and exciting opportunity to work with specialists across Vestas and continuously interact with our R&D team. Giving you amaz ...
-
Customer Support Engineer
3 weeks ago
Philips Melbourne, Australia Full timeJOB DESCRIPTION Job Title · Customer Support Engineer - VIC Job Description · Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed a ...
-
Admin Support Engineer
1 day ago
XPT Software Australia Pty Ltd Melbourne, AustraliaJob Description · Job Description: · Provide a high level of administration support, proof reading documents and formatting and managing excel spread sheets · Maintains executive's appointment schedule by planning and scheduling meetings. Including ability to prioritize meetings ...
-
Cloud Support Engineer
2 days ago
Amazon Melbourne, Australia Full timeDESCRIPTION · As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tacti ...
-
Technical Support Engineer
3 days ago
Mimecast Victoria, Australia"Want to work on technical challenges that span complex micro-service architectures, millions of users and tens of thousands of servers? Then come join our dynamic Technical Support Team and deliver products to millions of users" · What You'll Do · The Technical Support Engineer ...
-
Technical Support Engineer
2 weeks ago
Vestas Melbourne, Australia Full timeVestas are looking for an enthusiastic and experienced Technical Support Engineer to provide assistance to multiple Vestas Wind platforms. This is a unique and exciting opportunity to work with specialists across Vestas and continuously interact with our R&D team. Giving you amaz ...
-
IT Support Engineer
2 weeks ago
Milestone IT (Milestone Information Technology) Melbourne, AustraliaAdded Monday 26th of February :40:21 AM · Milestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team. · Working with a small team of IT specialists, you will ...
-
Senior Support Engineer
4 weeks ago
Australia Post Melbourne, Australia Full timeHelp us deliver like never before · We're looking for a Senior Support Engineer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, se ...
-
Admin Support Engineer
4 weeks ago
XPT Software Australia Pty Ltd Melbourne, AustraliaJob Description: · Provide a high level of administration support, proof reading documents and formatting and managing excel spread sheets · Maintains executive's appointment schedule by planning and scheduling meetings. Including ability to prioritize meetings · Travel booking a ...
-
Software Support Engineer
1 week ago
SICE Pty Ltd South Yarra, Australia Full timeSICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic, versatile and results-oriented software support engineer to join our Tolling team in Melbourne. This role will support, coordinate and maintain our tolling software and systems ...
-
network & voice support engineer
4 days ago
Opus Recruitment Solutions Melbourne, Australia Full timeApply · Network & Voice Support Engineer · Melbourne, Australia · Permanent · $ $80000 per annum · We are working with a leading independent telecommunications carrier who have developed and grown some fantastic client relationships over the past 15+ years. They are looking for a ...
Support Engineer - Docklands, Australia - Ericsson
Description
Description
Join our Team
TA Name: Hamidah Hamid
HM Name: Sathish Iyengar
Job Location: Melbourne CBD
About this opportunity:
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.
What you will do:Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
Actively participate in on-site activities, particularly when remote access is insufficient.
Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
Support problem management in identifying and categorizing significant operational or business impacting problems.
Handle administrative, operational, and technical issues relating to the customer's contracts and installed base.
Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.
The skills you bring:Customer Problem Management.
Negotiation.
Knowledge Transfer and Reuse.
Knowledge Sharing and Collaboration Skills.
Release and change management.
Coaching and Mentoring.
Change and Improvement Management.
Preemptive support competence.
CS Portfolio competence.
Data Analysis.
Customer Success.
Machine Learning.
Customer Relationship Building.
CSR Handling Process.
Trade Compliance.
Why Join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
