Jobs
>
Melbourne

    Desktop Support Team Lead - Melbourne, Australia - Datacom

    Datacom
    Datacom Melbourne, Australia

    Found in: Talent AU C2 - 2 days ago

    datacom background
    Full time
    Description

    Our Why

    Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

    About the Role (your why)

    As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

    This role can be based in Melbourne due to customer requirements and will require Australian Citizenship to be eligible, no visa sponsorships available for this position.

    What you'll do

    At the moment, as Desktop Support Team Lead you will be focused on:

    • Being the single point of contact for all EUS related issues and escalations for all stakeholders
    • Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
    • emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
    • Assist in Problem Management when required delegating as appropriate.
    • Support the Service Delivery community in Continual Service Improvement Initiatives
    • Manage call management system queues to ensure tickets are assigned and
    • Mentor and coach staff members on customer related issues Promote a positive culture within the team
    • Ensure operational performance of the team delivers a high level of customer satisfaction.
    • Demonstrate a strong managerial and leadership style.
    • Ensure staff are clear on expectations and performance requirements.
    • Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
    • Ensure all staffs adherence to the breached call reporting policy
    • Track and record expenses for EUS team staff members
    • Ensure staff enter timesheets in line with Datacom process

    We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

    What you'll bring

    Required experience:

    • Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
    • Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
    • Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

    Nice to have:

    • You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

    Why join us here at Datacom?

    Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

    We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

    We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

    We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Roots

    Team Lead

    Found in: JobGet AU C2 - 12 hours ago

    Roots Victoria, Australia

    Tuesday, April 30, 2024 · WHAT WE'RE LOOKING FOR? · The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides ...

  • Aggreko Generator Rentals

    Team Lead

    Found in: Talent AU C2 - 6 days ago

    Aggreko Generator Rentals Melbourne, Australia Full time

    At Aggreko, we provide energy solutions so businesses can grow and communities can thrive. · Mines, data centres, sporting events, manufacturing sites – even whole cities – need electricity around the clock. Reliable supply of energy has never been more critical. · That's why we ...

  • Reesby

    IT Team Lead

    Found in: Betterteam US S2 T2 - 3 weeks ago

    Reesby Melbourne, Australia Full time

    Job Summary: · Reesby are hiring for our fintech client in melbournes central business district for a Technical Lead or Development Lead. · Our client is looking for a sharp minded, intelligent leader and strong hands on developer to take on this position to steer the team in the ...

  • Milestone It

    Technical Team Lead

    Found in: Jobs Search AU C2 - 6 days ago

    Milestone It Melbourne, Australia Full time

    AddedTuesday 2nd of April :05:51 AM · Our client is seeking a highly skilled and motivated Technical Team Lead to join their dynamic team. · This role presents an exciting opportunity to lead a talented team working on the implementation of the Auth0 solution. · Position Overview ...

  • Milestone IT (Milestone Information Technology)

    IT Servicedesk Team lead

    Found in: JobGet AU C2 - 2 days ago

    Milestone IT (Milestone Information Technology) Melbourne, Australia

    IT Servicedesk Team lead (MSP Experienced) · Australia - VIC · Melbourne - All locations · Added Friday 9th of June :18:19 AM · Milestone IT has a great opportunity for an experienced Team leader IT Servicedesk with exceptional customer service skills to join a leading MSP in Me ...

  • Milestone It

    Technical Team Lead

    Found in: Jobs Search AU C2 - 6 days ago

    Milestone It Melbourne, Australia Full time

    Added Tuesday 2nd of April :05:51 AM Our client is seeking a highly skilled and motivated Technical Team Lead to join their dynamic team. · This role presents an exciting opportunity to lead a talented team working on the implementation of the Auth0 solution. · Position Overview: ...

  • 2search

    Recruitment Team Lead

    Found in: Jobs Search AU C2 - 1 day ago

    2search Melbourne, Australia Full time

    Recruitment - Agency (Human Resources & Recruitment) · Are you an experienced technology recruiter looking to take the next step in your career and transition into a leadership role? Is there a 'bottle neck' in your current business, which is stopping you from leading a team? · I ...

  • Sharp & Carter

    Payroll Team Lead

    Found in: Talent AU C2 - 2 days ago

    Sharp & Carter Melbourne, Australia Full time

    $110,000 - $120,000 + superannuation · Southbank location (2 days in the office and 3 days from home) · Excellent opportunity to step up in a permanent full-time team lead position · About the Client · Our client is a retail icon in Australia who are leaders in their market. The ...

  • carsales

    Engineering Team Lead

    Found in: Talent AU C2 - 4 days ago

    carsales Melbourne, Australia Full time

    What's on offer · : A place where you can move your career forward, where you'll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world. · We're proud to be recognised as one of Australia's Best WorkplacesTM ...

  • Carsales

    Engineering Team Lead

    Found in: Talent AU C2 - 3 days ago

    Carsales Melbourne, Australia Full time

    Company Description · Are you ready to be a big part of something big? · At carsales, we're all about making buying and selling a great experience. For 25 years we've been evolving with the new economy to help people choose how they move today and tomorrow. · When it comes to y ...

  • NEXTDC

    Customer Service Team Lead

    Found in: Talent AU C2 - 2 hours ago

    NEXTDC Melbourne, Australia Full time

    Job Description · Moving into our Customer Service Team Lead role you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities. · As our Customer Service T ...

  • Softtest pays pty ltd

    Mulesoft Integration Team Lead

    Found in: Talent AU C2 - 5 days ago

    Softtest pays pty ltd Melbourne, Australia Full time

    Australian Citizens residing in Australia only respond. · Essential criteria · 1. Formal certifications and evidence of at least 5 years experience in integration development. · 2. Proven experience in leading a team of MuleSoft Engineers/Developers. · 3. Proven experience integr ...

  • Datacom

    Desktop Support Team Lead

    Found in: Talent AU C2 - 14 hours ago

    Datacom Melbourne, Australia Full time

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · As a Desktop Support Team Lead, you will be responsi ...

  • FourQuarters Recruitment

    Customer Service Team Lead

    Found in: Talent AU C2 - 1 day ago

    FourQuarters Recruitment Melbourne, Australia Full time

    Call Centre & Customer Service · Team Leader · Melbourne · Permanent / Full Time · 12 Month Contract · Based in Melbourne Southeast suburbs. · Immediate start · About the organization · National large and growing Manufacturing/Distribution business in the Southeast suburbs. ...

  • Sharp & Carter

    Revenue and Accounts Receivable Team Lead

    Found in: Talent AU C2 - 1 day ago

    Sharp & Carter Melbourne, Australia Full time

    $85,000 - $92,000 + superannuation + salary packaging · Overseeing a team of 10 · Supportive team in a friendly and welcoming environment · Our Client · Our client is a highly regarded and trusted organisation within the healthcare sector who have been successful in being recogni ...

  • Airservices

    Air Services Jobs – Operations Team Lead

    Found in: beBee S2 AU - 27 minutes ago

    Airservices Melbourne, Australia Full time

    Job Description: · As the Environmental Operations Team Lead, you will be considered a Subject Matter Expert on heritage matters and biodiversity health to ensure environmental values are protected. You will be responsible for leading the design and execution of the on-ground env ...

  • Dulux Group

    Integrations Team Lead

    Found in: Talent AU C2 - 3 days ago

    Dulux Group Clayton, Australia Full time

    ApplyJob no: 39EB3 · Category: Digital and Information Technology · Team leadership role · Competitive salary package · Hybrid role · About the role · We're looking for a Data Integration Team Lead who is passionate about helping customers win. As a member of our team, you'll hav ...

  • Dulux

    Integrations Team Lead

    Found in: Talent AU C2 - 3 days ago

    Dulux Clayton, Australia

    Job no: 39EB3 Category: Digital and Information Technology Team leadership role · Competitive salary package · Hybrid role · About the role · We're looking for a Data Integration Team Lead who is passionate about helping customers win. As a member of our team, you'll have the ow ...

  • Scope

    Cleaning Team Lead

    Found in: Talent AU C2 - 1 day ago

    Scope Scoresby, Australia Part time Fixed Term

    About Scope · Scope's mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a ...

  • Scope (Aust) Ltd

    Cleaning Team Lead

    Found in: Talent AU C2 - 2 days ago

    Scope (Aust) Ltd Scoresby, Australia Part time

    About Scope · Scope's mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a r ...