Jobs
>
Melbourne

    IT Servicedesk Team lead - Melbourne, Australia - Milestone IT (Milestone Information Technology)

    Milestone IT (Milestone Information Technology)
    Milestone IT (Milestone Information Technology) Melbourne, Australia

    1 week ago

    Default job background
    Description

    IT Servicedesk Team lead (MSP Experienced)

    • Australia - VIC
    • Melbourne - All locations

    Added Friday 9th of June :18:19 AM

    Milestone IT has a great opportunity for an experienced Team leader IT Servicedesk with exceptional customer service skills to join a leading MSP in Melbourne.

    Our client is seeking a highly skilled IT Helpdesk Team Leader to manage and lead our IT support team. The successful candidate will be responsible for ensuring that our IT Helpdesk operates efficiently, provides excellent customer service, and meets or exceeds established service level agreements.

    Responsibilities:

    • Manage and lead the IT Helpdesk team, providing direction, guidance, and support ( currently 4 in levels 1-2)
    • Develop and implement Helpdesk policies and procedures to ensure consistent, high-quality service
    • Monitor Helpdesk performance metrics, identifying areas for improvement and implementing corrective actions as needed
    • Ensure timely and accurate resolution of IT support tickets and requests
    • Handle escalated IT support tickets and requests, resolving complex issues as needed
    • Coordinate with other IT teams to ensure seamless technology integration and system stability
    • Provide training and support to Helpdesk team members, ensuring they have the necessary skills and knowledge to provide effective support
    • Stay up-to-date with new technologies and industry trends, sharing knowledge with the team as appropriate
    • Manage and maintain IT Helpdesk equipment, software, and inventory
    • Create and maintain documentation on IT support processes and procedures

    Requirements:

    • Proven experience as an IT Helpdesk Team Leader or similar role
    • Strong knowledge of IT support processes and technologies, including helpdesk ticketing systems and remote support tools
    • Excellent leadership and interpersonal skills
    • Strong communication skills, both written and verbal
    • Ability to work well under pressure and manage multiple priorities simultaneously
    • Detail-oriented with strong organizational skills
    • Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
    • Certifications in relevant technologies (e.g., ITIL, CompTIA A+, Cisco CCNA) (preferred)

    If you meet these requirements and are looking for a challenging and rewarding IT Helpdesk Team Leader role, we encourage you to apply.

    We keep you connected to the best businesses and opportunities in the IT marketplace.

    • We keep your profile anonymous
    • Apply for jobs quickly
    • Upload your CV and Manage your profile

    Register and get your profile completed to apply today.

    It's quick. It's easy.
    It's the best career move you'll
    ever make.

    #J-18808-Ljbffr
  • ERM Power Limited.

    Team Lead

    6 days ago

    ERM Power Limited. Melbourne, Australia

    Energy Solutions · - Permanent Full Time · - Melbourne · **9/6/2023** · - We invest time in our people and help them chart their own career trajectory · - Flexible work options, competitive salary with generous leave benefits · - Our Team is respectful, inclusive, and supports co ...

  • The Royal Australian College of General Practitioners (RACGP)

    Team Lead

    2 days ago

    The Royal Australian College of General Practitioners (RACGP) Melbourne, Australia

    Help us set the benchmark for GP training nationally · - $109,077 plus 10.5% super and salary sacrifice · - Full time permanent opportunity, flexible location with WFH options · **About the RACGP** · The Royal Australian College of General Practitioners (RACGP) is the voice of ge ...

  • AECOM

    Team Lead

    43 minutes ago

    AECOM Melbourne, Australia

    Company Description · **Change the world for good.** · We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. · ...

  • AECOM

    Team Lead

    4 days ago

    AECOM Melbourne, Australia

    Company Description · Our Energy team have a new opportunity for a Team Leader to join our 'Centre of Excellence' Grid Connections team in Melbourne. As part of a dynamic team, you will primarily focus on developing and delivering grid connection projects and support the broader ...

  • Veris

    Team Lead

    3 days ago

    Veris Melbourne, Australia

    **About Us** · Our technical spatial capability captures the real world to produce 3D data and models for various planning, engineering, and architectural requirements. In time our digital capability will use analytics to convert the 3D data into knowledge and insights. Core to t ...

  • Talent International

    Team Lead

    1 week ago

    Talent International Melbourne, Australia

    **Job Details**: · **Location** · Melbourne · **Salary** · Negotiable · **Job Type** · Full Time · **Ref** · BBBH98505_ · **Contact** · Anita Fonseka · **Posted** · 4 days ago · **About the role** · The Customer Service Team Lead is responsible for the day-to-day management of a ...

  • REA Group

    Team Lead

    1 week ago

    REA Group Melbourne, Australia

    Join a highly engaged, professional and collaborative team- · - Lead both the Accounts Receivable and Accounts Payable teams- · - Permanent role based in MelbourneWe're REA · - REA Group · is not your average digital business. From humble beginnings in a garage in Melbourne's eas ...

  • AECOM

    Team Lead

    1 week ago

    AECOM Melbourne, Australia

    Company Description · At AECOM, we're delivering a better world. · We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communiti ...

  • Ramsay Health Care

    Team Lead

    1 hour ago

    Ramsay Health Care Melbourne, Australia

    **Day Rehabilitation Team Lead** · **(Maternity cover for 12 months)** · **Temporary Full time and Part Time opportunities available** · This is a challenging and rewarding position that requires a dedicated and compassionate healthcare professional. · The Day Rehab Team Lead wil ...

  • Leidos

    Team Lead

    1 day ago

    Leidos Melbourne, Australia

    Company Description · Our name isn't the only thing that's unique about Leidos Australia. We're a complex systems integration company building world-class solutions across government and defence that ensure peace of mind for the entire nation. Supported by global backing from our ...

  • Shell Energy

    Team Lead

    6 days ago

    Shell Energy Melbourne, Australia

    We invest time in our people and help them chart their own career trajectory · - Flexible work options, competitive salary with generous leave benefits · - Our Team is respectful, inclusive, and supports connection and collaboration. · **The world's biggest challenge needs you, h ...

  • Verisign

    Team Lead

    3 days ago

    Verisign Melbourne, Australia

    Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services. · We are a mission focused, values driven c ...

  • Xero

    Team Lead

    43 minutes ago

    Xero Melbourne, Australia

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. · At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at ...

  • Western Health

    Team Lead

    1 day ago

    Western Health Melbourne, Australia

    Location: Melbourne | Western Metropolitan · Job type: Full time · Organisation: Western Health · **Salary**: Salary not specified · Occupation: Administration/Secretarial, Analyst, Community Services, Education and Training, Health and Allied Health, Projects, Medical, Nursing, ...

  • TMF Group

    Team Lead

    2 days ago

    TMF Group Melbourne, Australia

    **Job no**: 564879 · **Work type**: Full time · **Location**: Melbourne, Australia, Australia · **Categories**: Funds · **Office Location**: Melbourne · **About TMF Group** · TMF Group is a leading global provider of high-value business services to clients operating and investing ...

  • Granite Consulting

    Network Team Lead

    1 day ago

    Granite Consulting Melbourne, Australia

    Networks · - Infrastructre · - Leadership · Our client, a leading construction company, is seeking a Network Team Lead to join their team in Melbourne on a permanent basis. You will be responsible for managing the network operations and ensuring the effective resolution of techni ...

  • John Holland

    Services Team Lead

    1 week ago

    John Holland Melbourne, Australia

    Melbourne, VIC, AU, 3000**About John Holland**: · At John Holland, our purpose is simple, we transform lives with everything we do. We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. · That's our di ...

  • Sharp & Carter

    Payroll Team Lead

    1 week ago

    Sharp & Carter Melbourne, Australia

    Great role for Senior Payroll Officer looking to make the step up · - Lead a medium sized team · - Hybrid work from home/ office position · **The Company** · Our client is a fantastic public healthcare business that are renowned across Australia. It has a welcoming culture and of ...

  • Easygo

    Vip Team Lead

    2 days ago

    Easygo Melbourne, Australia

    Role and Responsibilities · - Act as a VIP Account Manager by building and maintaining strong relationships with VIP customers (sports and casino) across the Easygo brands. · - Provide VIP customers with industry-leading customer service and gaming experience. · - Articulating an ...

  • BASF Australia Ltd.

    EHS Team Lead

    1 day ago

    BASF Australia Ltd. Melbourne, Australia

    **About BASF** · We are the world's leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. · We are proud of our strong history of i ...