Customer Service Team Lead - Melbourne, Australia - FourQuarters Recruitment

Description

• Call Centre & Customer Service
• Team Leader
• Melbourne
• Permanent / Full Time
• 12 Month Contract
• Based in Melbourne Southeast suburbs.
• Immediate start

About the organization
National large and growing Manufacturing/Distribution business in the Southeast suburbs. The company continually invests heavily into product development and is successfully moving into new market segments to diversify.

About the role
A motivated and friendly & reliable Customer Service team leader will be the first point of contact for new and existing customers on a day to day basis, As the customer service manage you will thrive in a challenging and busy environment.

Duties

• Manages all the customer service team to ensure appropriate account management and sales support coverage.
• Manage escalated operational queries and monitor team quality and performance to ensure the consistent support is provided to the sales, warehouse, accounting and marketing team.
• Serve as the lead contact for customer accounts and project queries.
• Follow up on customer orders to internal and external stakeholders.
• Develops trusted advisor relationships with assigned customer accounts, stakeholders and act as an internal advocate for customers.
• When issues arise, ensure timely and successful delivery of an appropriate solution whilst efferently communicating with internal and external departments.
• Identifies opportunities to develop new business with existing customers and identify areas of improvement to meet sales objectives.
• Foster collaboration between all departments,

Skills & experience

• Previous experience in customer service / administrative position
• Excellent people skills.
• High attention to detail
• Motivation and drive to meet targets and deadlines.
• Demonstrable customer services skills
• Experience working in a fast passed environment

Benefits

• Enjoy working within a busy, dynamic and rewarding environment.
• Full training of our systems and procedures
• Monday to Friday
• On-site parking
• Long established, successful company.

How to apply
Click APPLY or contact Olivia Agar on ) with an updated resume. Please note: Only successfully shortlisted candidates will be contacted.

**Please add your suburb of residence on your resume**

**Due to lack of public transport Candidates must have a car**