Jobs
>
Melbourne

    Account Services Officer - Melbourne, Australia - Property Exchange

    Property Exchange
    Property Exchange Melbourne, Australia

    1 week ago

    Default job background
    Casual/Holiday
    Description

    Account Services Officer (Administration)

    Melbourne
    Customer and Commercial – Customer Operations /
    Maximum term /
    Hybrid

    Apply for this job

    Hi, we're PEXA
    Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

    Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We're still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That's why, we're looking for ambitious people like yourself to join the team.

    About the role
    Account Services Officers are responsible for end-to-end customer validation and activation activities, including outbound customer contacts, and ongoing account maintenance. As the first point of contact with PEXA, you'll provide our customers with an exceptional level of customer service, while also ensuring our regulatory requirements and internal policies and procedures are adhered to.

    What you'll be doing

      • Contributing to the expansion of PEXA's customer base, and supporting our existing customers with their account maintenance requests
      • Making outbound calls targeting warm leads who may be eligible PEXA customers
      • Following up applicants who have commenced their registration for PEXA to encourage and assist with completion
      • Observing due diligence procedures by validating registration documents and supporting evidence for each applicant in line with PEXA's regulatory requirements
      • Ensuring customers are correctly set up on the PEXA platform when activated, and digital certificate orders accurately placed with our third-party supplier
      • Actioning the requests of our customers for post-activation maintenance in a timely manner
      • Presenting a knowledgeable, efficient and professional image of PEXA by handling all relevant matters in a respectful and professional manner
      • Completing regular, high-level data entry into CRM and other internal databases
      • Verifying the identity of applicants
      • Completing regular, high-level data entry into CRM and other internal databases
      • Take pride in managing interactions from start to finish – amazing customer experiences is what we are all about
      • Ensuring customers remain complaint in accordance with ARNECC and jurisdictional requirements:
      • o In accordance with Model Participation Rules; and
      • o Jurisdictional governing bodies e.g. Law Societies

    What you'll bring to the table

      • Experience in an administrative environment highly regarded
      • Ability to work in a fast-paced environment
      • Ability to work under pressure and manage multiple priorities
      • Excellent written and verbal communication skills
      • A confident communicator at all levels
      • Exceptional attention to detail
      • Customer focused with strong data entry and administrative capability
      • Industry experience highly regarded but not essential
      • Strong interpersonal and communication skills (both written and verbal)
      • Ability to demonstrate initiative, enthusiasm, and professionalism
      • A high level of personal integrity and reliability
      • High level of attention to detail and accuracy
      • Strong time-management/organisational skills and the ability to balance competing priorities
      • Proven collaboration skills
      • Proven problem-solving ability
      • Strong administrative background
      • Polite and articulate telephone manner
      • Audit experience would be advantageous

    #LI-DB1

    A career at PEXA starts with you
    If you think you have the required skills, an appetite to learn and would be a great fit, we'd love to hear from you – even if you don't tick all the boxes. At PEXA we support your growth and help you discover your full potential.

    Why join us

    • Flexibility is in our DNA, with no set office days – work from any location in Australia

    • Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classes and a wellness day each month to recharge

    • We know that work is just one aspect of your life. That's why we offer up to 12 weeks 'workcation' for you to extend personal travel time and work remotely

    • Take the opportunity to purchase up to four weeks additional annual leave per year

    • Learn from the best and upskill with PEXA Academy certifications and grow your career

    Our commitment to our people and a better future
    At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we're committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique We couldn't be prouder to have a team that reflects the richness of our wider community.

    We're a proud 'Circle Back Initiative' Employer and commit to responding to every applicant.
    Stay Connected
    A career at PEXA is exciting, challenging and rewarding, and we're always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.

    Apply for this job

  • Engage Personnel

    Office Services

    1 week ago

    Engage Personnel Melbourne, Australia

    Office services / Accounts Law firm opportunity · - Competitive salary package · - Fantastic boutique law firm based in the CBD · **A standout opportunity for an Office Services / Accounts Assistant to work for a boutique firm in the CBD.** · - Office services / Accounts Law firm ...

  • Engage Personnel

    Office Services

    1 week ago

    Engage Personnel Melbourne, Australia

    A great career opportunity with training and progression · - Prime CBD office location · - Competitive salary package · A great Office Services / Bookkeeper / Accounts Assistant opportunity to join a highly reputable boutique law firm based in the CBD. · - **A great career opport ...

  • RMIT University

    Services Officer

    1 week ago

    RMIT University Melbourne, Australia

    Overview: · - Full-time, Fixed Term position for 12 months- Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements- Based at the Bundoora campus, and hybrid ways of working 3 days minimum on Campus · About the Role · As Services Officer, you will be responsible ...

  • Victorian Gambling and Casino Control Commission

    IT Services Officer

    1 week ago

    Victorian Gambling and Casino Control Commission Melbourne, Australia

    Location: Melbourne | CBD · Job type: Full time · Organisation: Victorian Gambling and Casino Control Commission · **Salary**: $74,580 - $90,558 · Occupation: IT and Telecommunications · Reference: VG/VG/GC4090 · Here at the Victorian Gambling and Casino Control Commission (VGCCC ...

  • Victorian Gambling and Casino Control Commission

    IT Services Officer

    1 week ago

    Victorian Gambling and Casino Control Commission Melbourne City Centre, Australia

    About the organisation · The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-ba ...

  • BMS Performance Australia Pty

    Customer Service Officer

    1 week ago

    BMS Performance Australia Pty Melbourne, Australia

    Customer Service Officer - Building and Construction Industry · - Newly Created Role Customer service and sales data entry focus. · - Up to $70k Base + Super · **ESTABLISHED BRAND NAME IN AUSTRALIA** · Founded as a business over 100+ years ago and employing over 100+ staff across ...

  • IAS RECRUITMENT

    Client Service Officer

    4 days ago

    IAS RECRUITMENT Melbourne, Australia

    Career progression in Financial Services · - $70K - $80K (incl super) + bonus · - Supportive team environment · **About the company** · Are you looking for a dynamic career opportunity in the financial industry? Do you aspire to become a Financial Adviser/Paraplanner in the long ...

  • Wiley

    Assistant, Office Services

    6 days ago

    Wiley Melbourne, Australia

    **Location**:Melbourne, Australia · **Work Type**:Part-time (Tuesday & Wednesday on site is preferred) · Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your exper ...

  • Department of Families, Fairness and Housing

    Housing Services Officer

    1 week ago

    Department of Families, Fairness and Housing Melbourne, Australia

    THE ROLE · Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing. · Housing Services Officers are part of a network of community workers and organisati ...

  • Hudson Australia

    Member Services Officer

    2 days ago

    Hudson Australia Melbourne, Australia

    Our client, a non-for-profit professional membership-based organisation seeks a **Member Services** · **Officer **to be based out of their office in **Melbourne CBD.** · - Hybrid model/ WFH option · - Permanent full-time role · - Great employee benefits and great organisation cul ...

  • Schools (Government)

    Administrative Service Officer

    4 days ago

    Schools (Government) Melbourne, Australia

    Location: Melbourne | Northern Metropolitan · Job type: Full time / From 13/05/2024 · Organisation: Schools (Government) · **Salary**: Salary not specified · Occupation: Administration/Secretarial · Reference: · **Selection Criteria**: · SC1: Demonstrated high level organisation ...

  • Clayton Utz

    Office Services Assistant

    1 week ago

    Clayton Utz Melbourne, Australia

    The role · We currently have an exciting opportunity for an Office Services Assistant to join our Melbourne Facilities and Office Services (FOS) team on a permanent basis commencing in February 2024. · Key responsibilities · This is a varied and hands-on role which will see you a ...

  • Insurance House

    Client Service Officer

    1 week ago

    Insurance House Melbourne, Australia

    Building & Construction · - Other · - Melbourne · - Permanent / Full Time · 18/8/2023 · - Provide administrative support to our team. Deliver great service to our clients · - Build a career in the construction and insurance space · - Multiple client service opportunities, includi ...

  • Zoom Recruitment

    Customer Service Officer

    1 week ago

    Zoom Recruitment Melbourne, Australia

    **About the Company** · Our client is a leader in International Freight Forwarding services. They handle both Air and Sea Freight and Custom Brokerage services for a wide variety of Customers across the globe. With their own offices and network of agents around the world, they ha ...

  • Osborne Richardson Australia

    Customer Service Officer

    1 week ago

    Osborne Richardson Australia Melbourne, Australia

    Our Local Government client based in Melbourne is seeking for Customer Service Officer to join their team. · Customer Service Officer is a phone-only based role answering in coming calls from residents in a contact centre environment. Officers are looking to handle the calls at f ...

  • David Jones

    Office Services Assistant

    4 days ago

    David Jones Melbourne, Australia

    **Office Services Assistant**: · **Job No.**: 537801 · **Location**: Melbourne - CBD & Inner · **Job type**: Permanent · **_An exciting opportunity to join a supportive and collaborative team providing office services to the brand-new David Jones Support Centre based in the heart ...

  • WorkandStay

    Technical Services Officer

    2 days ago

    WorkandStay Melbourne, Australia

    Inspect, analyse and improve road infrastructure · - Cheaper cost of living | Better quality of life · - Opportunities for professional development · **This role requires relocation to regional Victoria, so please consider carefully if this is a suitable move for you.** · *** · * ...

  • Monash University

    Client Services Officer

    4 days ago

    Monash University Melbourne, Australia

    **The Opportunity** · Reporting to the Senior Manager Partnerships and Clinics the focus of this role will be to provide professional reception and administrative services to support the Monash Law Clinics, a Community Legal Centre, providing free legal services. As the first poi ...

  • Asylum Seeker Resource Centre (ASRC)

    Food Service Officer

    4 days ago

    Asylum Seeker Resource Centre (ASRC) Melbourne, Australia

    Food Service Officer · - Volunteer / Charity / Community · - Support Services · - Melbourne · - Part-time · 14/6/2023 · - Values-driven Organisation · - Excellent Employee Benefits · - Flexible Working Arrangements · About the Asylum Seeker Resource Centre · Founded in 2001, the ...

  • APM

    Client Services Officer

    1 week ago

    APM Melbourne, Australia

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you're encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a qual ...