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    Customer Service Officer - New South Wales, Australia - Citrus Group

    Citrus Group
    Citrus Group New South Wales, Australia

    1 week ago

    Default job background
    Full time
    Description

    About The Company

    This opportunity will see you working for an Australian-owned pet specialty retailer and providing exceptional customer service to pet lovers all over the county.

    About The Role

    • Answering email, phone, and live chat enquiries from external/internal customers regarding online orders, loyalty questions, and product information.
    • Communicating with key stakeholders to get the best resolution/ outcome for the customer
    • Providing a high level of support to both external customers & internal departments
    • Rotating roster (Tuesday - Friday 10am to 6pm and Saturday 1pm - 9pm)

    Skills & Experience

    • Proven experience in customer service preferably from a contact centre or an industry where you have worked towards KPIs & targets
    • Passionate about finding solutions for customers
    • Excellent communication skills, both written and verbal
    • Full working rights

    Benefits:

    • Hybrid role - Work from home (post training and competency) & from the North Ryde Office
    • Parking onsite and near transport
    • Supportive and dynamic team that love helping customers when they need it most.
    • Full comprehensive training in a 5 week program
    • Multiple shift patterns available
    • Weekly pay cycle
    • Bring your pet to work day
    • Great modern office
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