Customer Service Officer - Sydney, Australia - APG Workforce

APG Workforce

Verified Company

Sydney, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

6 Month Assignment - Government Role
- $38.00 Per Hour + Super

Sydney CBD Location + WFH

APG is currently seeking an experienced Customer Service Officer for a 6 Month Assignment within a Parramatta Government Sector.
-
$38.

00 Per Hour + Super:
-
6 Month assignment with high possibility of extension:

Sydney CBD Location + WFH:

-
Work hours 9 to 5pm:

This is a hybrid arrangement
team work from the office Monday to Wednesday and work from home Thursday and Friday. During the onboarding (first 2-3 weeks) contractor will be required to work from the office 5 days per week

The Role

This role provides quality customer service through switchboard operations to customers, stakeholders, service providers and members of the public at their first point of contact with NSW Trustee & Guardian.

The role access various systems and tools to direct customer queries to the right team or individual within NSW Trustee & Guardian.

This role is required to demonstrate exemplary customer service that aligns to NSW Trustee & Guardian Customer Excellence Principles, at all times, for all enquiries.

Responsibilities:

Deliver professional, customer service that is reflective of NSW Trustee & Guardian's Customer Excellence Principles.
Respond promptly, and effectively to triage all enquiries from customers, stakeholders, service providers and members of the public, ensuring service level agreements are met.
Engage in training, to ensure a sound understanding of NSW Trustee & Guardian products, services and processes, and improve the delivery of quality service.

Essential Criteria