Client Service Officer - Sydney, Australia - Easy Authoring

Easy Authoring

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Contract until the 31st of October 2023 with possible extension
:

-
Hourly pay rate up to $41.59/hour + Super.**:

Working onsite, all five days at the Newcastle office

:

-
Immediate start.

PURPOSE OF THE ROLE:

You will be responsible for delivering high-quality customer services that are reliable, timely, and consistent.

You will also be managing a customer caseload to deliver financial management services to customers and make decisions on their behalf.

KEY ACCOUNTABILITIES:

Develop strategies and make substitute decisions to manage customer finances including medium to longterm planning.
Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport, and consult with the customer to understand aspirations.
Actively listen to the concerns and enquiries of customers and stakeholders and work to resolve issues across NSW Trustee & Guardian's services.
Deliver highquality, respectful, consistent, empathetic, and timely services to customers.
Work closely with staff from Estate Planning and administration and Public Guardian divisions to achieve quality outcomes focused on customer needs. Ensure a coordinated approach to customer matters by working closely with team members.
Access the required systems and processes to support the management of customer matters and actively suggest improvements.
Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.
Discuss progress with the Senior Client Service Officer and complete ongoing

decisions, budgets, and administration.

Nisha at

About Easy Authoring:

Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and career progression.

We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporate organisations.