Revenue Systems Analyst - Melbourne, Australia - Culture Amp

Description

Join us on our mission to make a better world of work.

Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit .

How you can help make a better world of work

You're a Salesforce professional with experience in other revenue and customer support systems that connect to Salesforce. You know where you're going within the backend of Salesforce, whether it's creating fields, managing users, creating validation rules, or creating permission sets. By now you're pretty familiar with Flows, but not an expert yet. Generating reports and dashboards is second nature to you, and you love playing in spreadsheets. On top of this salesforce experience, you love staying organized - tracking your work, taking notes, communicating what was done & what still needs to be done. But you won't be alone Your team has deep roots in salesforce administration, and a breadth of experience across the business - if you get stuck, your team can help unstick you.

Over the course of your experience with Salesforce, you've played with other sales tools that integrate with Salesforce, like Intercom, Vitally, Outreach, Gong or Leandata. You have been an administrator in tools like this and know how they connect to Salesforce. You've also worked with stakeholders across the business on a variety of tasks and you know firsthand that every user has different needs. You love asking questions to get to the core Problem To Be Solved, and you can see all sorts of paths to a solution. A great day for you is a day where you've improved something - cleaner data, more accurate information, new insights, helpful functionality, a crisis averted, or a bug squashed.

While this role is mostly focused on Salesforce and Sales related systems, you will get to work with people across the business on a wide variety of processes. These different stakeholders will expose you to different priorities, different metrics, and different ways of thinking. At the end of the day

You will...

• Manage our day-to-day Salesforce administration tasks (user management, field creation, data hygiene, bug investigation & resolution, user support)
• Help administrate Intercom system configuration.
• Use Agile Scrum methodology to manage your workload across 2-week sprints, and track your work.
• Understand stakeholder's requirements and translate them into well-thought out, scalable technical solutions
• Partner with our external technical Salesforce developer and work on building greater competency in-house.
• Help administrate other Revenue Ops and Customer support Systems that connect to Salesforce (Outreach, Leandata, Chilipiper, Gong, Vitally etc...)
• Support the Revenue Systems team in scaling our GTM technology stack as the company grows (data cleanup, revising/consolidating business processes, streamlining user experience)

You have...

• Moderate experience with SFDC and primarily Sales Cloud.
• Experience with customer support tools like Intercom and Vitally, is preferred.
• Must be open to learn & train to administer Intercom for chat, email, and knowledge base.
• Familiarity with supporting Customer support processes. Good understanding of Customer Support motion within the SaaS B2B tech environment.
• Working knowledge of Salesforce configurations e.g. Flows, validation rules, the various generations of automation, formula fields, object hierarchies.
• Experience with SFDC Flows is highly preferred.
• Ability to solve system problems in a variety of ways, and propose creative solutions to business problems.
• Familiarity with how relational databases work & general software administration.
• A track record of working with stakeholders to solve problems in Salesforce in a scalable way.
• Experience working with larger scale release management and dependency mapping exercises
• Experience with Salesforce CPQ is nice to have.
• Exposure to agile philosophy and scrum methodologies

You are...

• A passionate Salesforce administrator who stays up to date with platform releases and new features
• Detail oriented, organized and have an eye for detail particularly in the context of building complicated business systems
• A team player who builds trusted relationships across various departments in a business
• Passionate about working with a talented and energizing group of Systems, Rev Ops and Analytics professionals

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here .

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.