Systems Operations Analyst - Melbourne, Australia - Intercontinental Exchange

Intercontinental Exchange
Intercontinental Exchange
Verified Company
Melbourne, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

Job Purpose
Operations Support Analysts immediately respond to system-related issues, ensuring low impact and high customer satisfaction.

The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.

This is not a typical NOC/helpdesk role, nor is it system or network administration.

It is part of a highly specialized support organization responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data distribution services.

This position requires identifying, troubleshooting, and resolving internal system problems with a blend of general technical and business knowledge, creative solution building, and comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure.

This is a 24x7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible. Working hours may extend to evening hours and weekends depending on scheduled shift or based on coverage needs.


Responsibilities

  • Monitor Systems and Applications within the production environment
  • Work with, and escalate to, other internal and external teams to implement Incident fixes, workaround and data recovery
  • Maintain operations of ICE systems using existing policies and procedures
  • Adhere to incident management policy by maintaining ownership of production incidents including communication, escalation, and followup for rootcause analysis
  • Manage and maintain computer system(s) operational continuity by means of system terminal, operator checklists, and thirdparty software
  • Participate in disaster recovery, business continuity and workplace recovery events (practice and real life).

Knowledge and Experience

  • Experience with Linux Operating Systems
  • Able to work in a serviceoriented team environment
  • Customer focused, and dedicated to the best possible user experience
  • Able to communicate effectively with both technical and business resources
  • Critical thinking and analytical problemsolving skills, able to think logically
  • Demonstrated reliability, flexibility, and attention to detail
  • Scheduling flexibility required

Preferred

  • Experience/exposure with financial and investment industries/technologies
  • Basic Unix Shell scripting skills
  • Experience with enterprise monitoring solutions
  • Knowledge of TCP/IP, UDP and Multicast protocol
  • Basic knowledge of incident and change management process

Schedule
This role offers work from home flexibility of up to 3 days per week.
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