Jobs
>
Customer Service Officer
>
Melbourne

    Customer Service Officer - City of Melbourne, Australia - Link Group

    Link Group
    Link Group City of Melbourne, Australia

    6 days ago

    Default job background
    Description

    The Customer Service Officer (CSO) plays a pivotal role in our commitment to delivering an outstanding member experience within the superannuation industry. This position requires a dedicated professional who possess excellent communications skills and a strong commitment to assisting members with their financial needs. The CSO is responsible for addressing member enquiries, providing expert guidance, and resolving issues, ensuring the highest level of member satisfaction and retention.

    Key Accountabilities and Main Responsibilities

    • Member engagement: Act as the first point of contact for members, engaging with professionalism, empathy, and a member centric approach.
    • Enquiry resolution: Own and respond to member enquiries achieving first call resolution. Offer clear and accurate information to resolve issues.
    • Member Assistance: Provide guidance on superannuation policies assisting member make informed choices.
    • Compliance: Ensure all interactions and information sharing adhere to industry regulations and internal policies.
    • Records Management: Maintain comprehensive records of member interactions, enquiries and resolutions. Problem Solving: Identify and analyse member concerns, seeking effective solutions and escalating complex issues to the appropriate department when necessary.
    • Quality Assurance: Monitor and enhance the quality of service provided to members, consistently seeking opportunities for improvement.
    • Member education: Offer education resources and materials to empower members to manage their superannuation effectively.
    • KPIs and Targets: Meeting and exceeding KPIs and targets related to member service, enquiry resolutions and operational efficiency. This includes and not limited to response times, case resolution rates and member satisfaction scores.

    Experience & Personal Attributes

    • General knowledge of superannuation.
    • Sound knowledge of MS Office and other software packages.
    • Accuracy and attention to detail and ability to think laterally.
    • Good investigation and problem-solving abilities.
    • Customer focused and the ability to collaborate with others to achieve desired outcomes.
    • Prioritisation and time management skills to meet tight deadlines.
    • Generate creative solutions to address problems and commit to follow through.
    • Sound knowledge of technical and compliance issues, understanding relevant policies and legislation.
    • Excellent communication skills both verbal and written.

    Desirable Qualifications

    • ASFA RG 146 qualification or equivalent

    About Us

    Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

    About the Team

    Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

    By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

    Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

    We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

    We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

    Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.

    Job Info

    • Job Identification 9912
    • Posting Date 02/19/2024, 04:22 AM
    • Locations Tower 4, 727 Collins Street, Melbourne, VIC, 3008, AU
    #J-18808-Ljbffr
  • Engage Personnel

    Office Services

    1 week ago

    Engage Personnel Melbourne, Australia

    Office services / Accounts Law firm opportunity · - Competitive salary package · - Fantastic boutique law firm based in the CBD · **A standout opportunity for an Office Services / Accounts Assistant to work for a boutique firm in the CBD.** · - Office services / Accounts Law firm ...

  • Engage Personnel

    Office Services

    1 week ago

    Engage Personnel Melbourne, Australia

    A great career opportunity with training and progression · - Prime CBD office location · - Competitive salary package · A great Office Services / Bookkeeper / Accounts Assistant opportunity to join a highly reputable boutique law firm based in the CBD. · - **A great career opport ...

  • RMIT University

    Services Officer

    1 week ago

    RMIT University Melbourne, Australia

    Overview: · - Full-time, Fixed Term position for 12 months- Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements- Based at the Bundoora campus, and hybrid ways of working 3 days minimum on Campus · About the Role · As Services Officer, you will be responsible ...

  • Victorian Gambling and Casino Control Commission

    IT Services Officer

    1 week ago

    Victorian Gambling and Casino Control Commission Melbourne, Australia

    Location: Melbourne | CBD · Job type: Full time · Organisation: Victorian Gambling and Casino Control Commission · **Salary**: $74,580 - $90,558 · Occupation: IT and Telecommunications · Reference: VG/VG/GC4090 · Here at the Victorian Gambling and Casino Control Commission (VGCCC ...

  • Victorian Gambling and Casino Control Commission

    IT Services Officer

    1 week ago

    Victorian Gambling and Casino Control Commission Melbourne City Centre, Australia

    About the organisation · The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-ba ...

  • Clayton Utz

    Office Services Assistant

    1 week ago

    Clayton Utz Melbourne, Australia

    The role · We currently have an exciting opportunity for an Office Services Assistant to join our Melbourne Facilities and Office Services (FOS) team on a permanent basis commencing in February 2024. · Key responsibilities · This is a varied and hands-on role which will see you a ...

  • Osborne Richardson Australia

    Customer Service Officer

    1 week ago

    Osborne Richardson Australia Melbourne, Australia

    Our Local Government client based in Melbourne is seeking for Customer Service Officer to join their team. · Customer Service Officer is a phone-only based role answering in coming calls from residents in a contact centre environment. Officers are looking to handle the calls at f ...

  • Victoria Legal Aid

    Administrative Services Officer

    4 days ago

    Victoria Legal Aid Melbourne City Centre, Australia

    Administrative Services Officer- Support the Grants and Quality Assurance team as an Administrative Services Officer.**Work type**: · - Ongoing - part time**Job function**: · - Administration / Secretarial**Classification**: · - VLA2 - V2AO2D**Work location**: · - Melbourne - CBD ...

  • Symbion

    Customer Service Officer

    1 week ago

    Symbion Melbourne, Australia

    **Customer Service Officer**: · **Job no.**: 493915 · **Work type**: Full Time Permanent · Office base Customer Service role, attractive salary working Monday to Friday between 8am till 6.00pm. · Symbion National Customer Service Team is seeking a Customer Service Officer · Key R ...

  • Department of Families, Fairness and Housing

    Reception Services Officer

    19 hours ago

    Department of Families, Fairness and Housing Melbourne, Australia

    THE ROLE · The Reception Services Officer is a critical position within the office because it gives the first impression of the organisation. It fulfils a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and ensur ...

  • Department of Transport

    Cabinet Services Officer

    1 week ago

    Department of Transport Melbourne, Australia

    Location: Melbourne | CBD · Job type: Full time · Organisation: Department of Transport · **Salary**: $90,067 - $102,192 · Occupation: Administration/Secretarial · Reference: VG/DOT/PBS/1674392B · The Department of Transport & Planning brings together all transport modes to desig ...

  • Victoria Legal Aid

    Administrative Services Officer

    19 hours ago

    Victoria Legal Aid Melbourne, Australia

    Location: Melbourne | CBD · Job type: Full time / Various · Organisation: Victoria Legal Aid · **Salary**: $56,621 - $74,919 · Occupation: Administration/Secretarial · Reference: VG/ · Seeking two motivated Administrative Services Officers to provide a broad range of administrat ...

  • Public Sector People

    Customer Service Officer

    1 day ago

    Public Sector People Melbourne, Australia

    Paying $34.79 per hour + super · - Standard Office Hours · - Part time 24 hours a week · - Local Government Opportunity · You will be the first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council's services. · **Role* ...

  • Options Consulting Group

    Customer Service Officer

    4 days ago

    Options Consulting Group Melbourne, Australia

    Sound Knowledge of SAP · - Manufacturing Environment · - Full time Office Based Role · Australian demand for locally labelled and packaged goods is very strong and our client holds more that 50% market share of applied chemicals sold into this niche sector and is capturing market ...

  • Wiley

    Assistant, Office Services

    4 days ago

    Wiley Melbourne, Australia

    **Location**:Melbourne, Australia · **Work Type**:Part-time (Tuesday & Wednesday on site is preferred) · Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your exper ...

  • Department of Families, Fairness and Housing

    Housing Services Officer

    1 week ago

    Department of Families, Fairness and Housing Melbourne, Australia

    THE ROLE · Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing. · Housing Services Officers are part of a network of community workers and organisati ...

  • Parks Victoria

    Customer Service Officer

    1 day ago

    Parks Victoria Melbourne, Australia

    Supportive and motivated team culture · - Competitive Salary + Superannuation + Personalised Development Plans for career progression · - Healthy work-life balance · About the role · As the customer service officer the primary focus of your role while working in the historic Werr ...

  • Department of Transport

    Cabinet Services Officer

    1 week ago

    Department of Transport Melbourne City Centre, Australia

    Annual Salary Range: $90,067 - $102,192 per annum plus super - Employment Type: Fixed Term - Usual Work Location: Melbourne CBD (flexibility may be available) · About the Role · The Cabinet Services Officer is responsible for coordinating the department's Cabinet business. the ro ...

  • BMS Performance Australia Pty

    Customer Service Officer

    1 week ago

    BMS Performance Australia Pty Melbourne, Australia

    Customer Service Officer - Building and Construction Industry · - Newly Created Role Customer service and sales data entry focus. · - Up to $70k Base + Super · **ESTABLISHED BRAND NAME IN AUSTRALIA** · Founded as a business over 100+ years ago and employing over 100+ staff across ...

  • Insurance House

    Client Service Officer

    2 days ago

    Insurance House Melbourne, Australia

    Admin / Secretarial / Office Support · - Administration · - VIC Other · - Permanent / Full Time · 9/8/2023 · - Provide administrative support to our team. Deliver great service to our clients · - Join the team at Insurance House - a reputable and local brand · - Values led organi ...