- Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing, and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.
- Developing guidance materials and support processes to assist team members and other Agency business areas in dealing with complaints.
- Leading and supporting team members to effectively manage complaints within expected timeframes.
- Managing complaints and participant incidents, including assessing, recording, resolving, and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Managing correspondence, briefing, and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.
- Previous experience in a high-volume complaint and/or customer service role with the ability to consistently achieve output expectations and manage caseload timeliness.
- Strong communication skills, Participant/Complainants phone contact is mandatory. Strong writing skills are also required. Working in a dynamic and changing environment. Either previous experience or have to ability to quickly learn about the Agency's systems and functions.
- Resilient, flexible, efficient, organized, attention to detail, empathetic, high analytical skills, proficient in Word and Excel, ability to work proactively, ability to work autonomously and as part of a team. Ability to manage a high caseload of work with competing priorities, meet deadlines and prioritize work in line with risk and complaint due dates. Ability manage work that may include confronting information, including information about abuse, harm, and neglect of people with a disability.
- Ability to work with a range of stakeholders.
- ASAP start (Pending Federal Police Clearance)
- 12 month temporary assignment
- Full time hours, Monday to Friday
- Geelong location, Victoria
- APS6 -$60.26/Hourly (excluding super)
- APS5 - $55.24/Hourly (excluding super)
-
Complaints Management Complaints Officers
4 days ago
Chandler Macleod Geelong, Australia**Location*** · - Geelong, Victoria · - **Category*** · - Executive · - **Salary** · - $43 AUD - $55 AUD Hourly · - **Posted** · - 15-Apr-2024 · - **Work type** · - Full Time · - **Contact** · - Jess Kaur · - **Reference** · - BH · - **Federal Government opportunity open to NSW ...
-
Complaints Management Complaints Officers
6 days ago
Chandler Macleod Geelong, Australia**Location*** · - Geelong, Victoria · - **Category*** · - Executive · - **Salary** · - $43 AUD - $55 AUD Hourly · - **Posted** · - 12-Apr-2024 · - **Work type** · - Full Time · - **Contact** · - Jess Kaur · - **Reference** · - BH · - **Federal Government opportunity open to NSW ...
-
Aps4 Complaints Officer
1 week ago
Chandler Macleod Geelong, Australia**Location** · *** · - Geelong, Victoria**Category** · *** · - Executive**Salary** · - $43.82 AUD - $43.82 AUD Hourly**Posted** · - 11-Aug-2023**Work type** · - Casual/Temp**Contact** · - Jade Donnelly**Reference** · - BH-149673**Mandatory: Australian Citizenship required to work ...
-
Aps5 Complaints Officer
1 day ago
Chandler Macleod Geelong, Australia**Location*** · - Geelong, Victoria · - **Category*** · - Health · - **Salary** · - $55.24 AUD - $55.24 AUD Hourly · - **Posted** · - 22-Feb-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Teresa Zanatta · - **Reference** · - BH · - **MANDATORY: AUSTRALIAN CITIZEN req ...
-
Aps 5 Complaints Officer
5 days ago
face2face Recruitment Geelong, Australia**Closing Date: 9 am Wednesday 2 August 2023 · **face2face reference**:588110 · **Locations**:Broadmeadows Vic, Geelong Vic or Chermside Qld · **Hours**:Full-Time · **Contract length**:12 Month Contract · **Entry requirements**:Pre-Employment Check · **Pay range**:$55.24 p/h e ...
-
Aps4 & Aps5 Complaints Officer's
1 day ago
Talent International Geelong, Australiaaustralia greater geelong contract au$ au$55.24 per hour**Opportunity** · Great full time hourly rate contract opportunities for an initial 12 months, paying $ Super & $ Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve A ...
-
Complaints Management Complaints Officers
5 days ago
Chandler Macleod North Geelong, AustraliaFederal Government opportunity open to NSW Charlestown, VIC Broadmeadows, Geelong, QLD Brisbane. · 12-month contract with the possibility of extension · APS5 - $55.24 per hour plus super · APS4 - $43.82 per hour plus super · Out Federal Government Client is seeking a skilled ...
-
APS6 Complaints Officers
4 days ago
Randstad North Geelong, Australia Full timeAPS6 Complaints Officer, 12 month contract, $60.26 per hour, ASAP start · About the Organisation · Based within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, st ...
-
APS6 Complaints Officers
1 week ago
Randstad Australia Geelong, Australia FreelanceAPS6 Complaints Officer, 12 month contract, $60.26 per hour, ASAP start · About the Organisation · Based within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, st ...
-
Multiple Complaints Officers
1 week ago
Talent International North Geelong, AustraliaOpportunity · Great 12 month hourly rate contract opportunities based in Geelong, · APS4 level paying $43.82 hourly + Super. · APS5 level paying $55.24 per hour + Super. · This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our ...
-
Multiple Complaints Officers
4 days ago
Talent International North Geelong, Australia Full timeOpportunity · Great full time hourly rate contract opportunities for an initial 12 months, paying $ Super & $ Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia's largest healthcare reform since Medicare and prot ...
-
APS5 Complaints Officers New Release
1 week ago
Randstad Australia Geelong, Australia FreelanceNew Role Release – previous applicants encourage to apply · If you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community. · I have a huge range of roles in t ...
-
APS5 Complaints Officers New Release
4 days ago
Randstad North Geelong, Australia Full timeNew Role Release – previous applicants encourage to apply · If you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community. · I have a huge range of roles in t ...
-
Randstad Australia Geelong, Australia FreelanceIf you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community. · I have a huge range of roles in this division. To be considered, please register your interes ...
-
Randstad North Geelong, AustraliaIf you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community. · I have a huge range of roles in this division. To be considered, please register your interes ...
-
Customer Service Officer
1 week ago
Chandler Macleod Geelong, Australia**Location*** · - Geelong, Victoria · - **Category*** · - Call Centre · - **Salary** · - $ AUD - $ AUD Hourly · - **Posted** · - 11-Apr-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Joy Delos Reyes · - **Reference** · - BH · - **About the company**: · Government dep ...
-
Internal Review Officer
2 days ago
City of Greater Geelong Geelong, Australia**Internal Review Officer**: · **Job no**: 498555 · **Work type**: Permanent Full Time · **Classification**: Band 7 ($100,064 - $110,990 pa) · **Categories**: Governance & Legal · **About the role** · In this role, you will provide support to the Lead Integrity & Review Officer a ...
-
Lead Integrity and Review Officer
2 days ago
City of Greater Geelong Geelong, Australia**Lead Integrity and Review Officer**: · **Job no**: 498579 · **Work type**: Permanent Part Time · **Classification**: MSP · **Categories**: Governance & Legal · **About the role** · In this role, you will provide specialist advice in the development, implementation and promotion ...
-
Privacy Project Officer
1 week ago
Talent International Geelong, Australiaaustralia greater geelong contract negotiable- Government Agency - 6 Month Initial Contract · - Geelong Location - Hybrid Working Arrangement · - Privacy & Data Protection Focus · **The Role** · Our Government Client is looking for a Privacy Project Officer to assist in the imple ...
-
Aps4 Administration Officer
1 week ago
Talent International Geelong, Australiaaustralia greater geelong contract up to au$43.82 per hour**The opportunity** · Our client is a community focused federal government agency. They have an exciting opportunity available for an Administration Officers, to join the Internal Review Team in assisting with enquiry mana ...
Complaints Management Complaints Officers - Geelong West, Australia - Chandler Macleod
Description
About the company:
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Governmetn client is seeking to engage APS5 & APS6 Complaints Management Complaints Officers for multiple roles.
About the roles:
APS5 Complaints Management Officers
APS6 Senior Complaints Management Officers
Key skills required for both roles:
Benefits:
If you feel you are a suitable candidate submit your application by clicking 'APPLY'. Alternatively, email if you have any further queries.
*** Please note successful candidate for this role must hold Australian Citizenship ***
*** Please Note – The due date for this submission is 15/05/2024 ***
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at