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North Geelong

    Multiple Complaints Officers - North Geelong, Australia - Talent International

    Talent International
    Talent International North Geelong, Australia

    1 week ago

    talent international background
    Description

    Opportunity
    Great 12 month hourly rate contract opportunities based in Geelong,

    APS4 level paying $43.82 hourly + Super.
    APS5 level paying $55.24 per hour + Super.

    This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.

    Roles
    Multiple Complaints Handling Officers at APS4 & APS5 level working in a small, growing team. Your duties will include:

    • Support the implementation, operation, and monitoring of complaints escalated from a Federal Agency
    • Manage a caseload of complaints and incidents reported
    • Engage with customers to respond to incidents and work with the Assistant Director to manage and escalate where required
    • Identify trends and reports on incidents
    • Support customers by educating them about the complaints and incidents handling function and mission
    • Acquire all information necessary to process complaints
    • Monitor incoming complaints and status to ensure high-risk complaints are escalated

    Requirements

    • Australian Citizenship is mandatory
    • Ability to pass Australian federal background checks
    • Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
    • Excellent communication skills and ability to build rapport
    • Ability to juggle multiple cases with strong time management
    • High attention to detail to record accurate information within case management system
    • Proactive approach and inquisitive nature – ability to ask the right questions to extract information
    • High degree of empathy and compassion for individuals from diverse backgrounds
    • Due to Client requirements you must be an Australian Citizen to apply

    Apply
    For more information please email

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