- Developing guidance materials and support processes to assist team members and other Agency business areas in dealing with complaints.
- Leading and supporting team members to effectively manage complaints within expected timeframes.
- Managing complaints and stakeholder incidents, including assessing, recording, resolving and referring as required.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Managing correspondence, briefing and reporting functions for the Complaints Team.
- Australian Citizenship (required)
- Previous experience in a complaints or compliance role
- Ability to manage a high caseload of work, meet deadlines and prioritise work in line with risk and complaint due dates.
-
Complaints Management Complaints Officers
4 days ago
Chandler Macleod Geelong, Australia**Location*** · - Geelong, Victoria · - **Category*** · - Executive · - **Salary** · - $43 AUD - $55 AUD Hourly · - **Posted** · - 15-Apr-2024 · - **Work type** · - Full Time · - **Contact** · - Jess Kaur · - **Reference** · - BH · - **Federal Government opportunity open to NSW ...
-
Complaints Management Complaints Officers
6 days ago
Chandler Macleod Geelong, Australia**Location*** · - Geelong, Victoria · - **Category*** · - Executive · - **Salary** · - $43 AUD - $55 AUD Hourly · - **Posted** · - 12-Apr-2024 · - **Work type** · - Full Time · - **Contact** · - Jess Kaur · - **Reference** · - BH · - **Federal Government opportunity open to NSW ...
-
Aps4 Complaints Officer
1 week ago
Chandler Macleod Geelong, Australia**Location** · *** · - Geelong, Victoria**Category** · *** · - Executive**Salary** · - $43.82 AUD - $43.82 AUD Hourly**Posted** · - 11-Aug-2023**Work type** · - Casual/Temp**Contact** · - Jade Donnelly**Reference** · - BH-149673**Mandatory: Australian Citizenship required to work ...
-
Aps5 Complaints Officer
1 day ago
Chandler Macleod Geelong, Australia**Location*** · - Geelong, Victoria · - **Category*** · - Health · - **Salary** · - $55.24 AUD - $55.24 AUD Hourly · - **Posted** · - 22-Feb-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Teresa Zanatta · - **Reference** · - BH · - **MANDATORY: AUSTRALIAN CITIZEN req ...
-
Aps 5 Complaints Officer
5 days ago
face2face Recruitment Geelong, Australia**Closing Date: 9 am Wednesday 2 August 2023 · **face2face reference**:588110 · **Locations**:Broadmeadows Vic, Geelong Vic or Chermside Qld · **Hours**:Full-Time · **Contract length**:12 Month Contract · **Entry requirements**:Pre-Employment Check · **Pay range**:$55.24 p/h e ...
-
Aps4 & Aps5 Complaints Officer's
1 day ago
Talent International Geelong, Australiaaustralia greater geelong contract au$ au$55.24 per hour**Opportunity** · Great full time hourly rate contract opportunities for an initial 12 months, paying $ Super & $ Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve A ...
-
Complaints Management Complaints Officers
5 days ago
Chandler Macleod North Geelong, AustraliaFederal Government opportunity open to NSW Charlestown, VIC Broadmeadows, Geelong, QLD Brisbane. · 12-month contract with the possibility of extension · APS5 - $55.24 per hour plus super · APS4 - $43.82 per hour plus super · Out Federal Government Client is seeking a skilled ...
-
Chandler Macleod Geelong West, Australia Full timeAbout the company: · As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge project ...
-
Multiple Complaints Officers
1 week ago
Talent International North Geelong, AustraliaOpportunity · Great 12 month hourly rate contract opportunities based in Geelong, · APS4 level paying $43.82 hourly + Super. · APS5 level paying $55.24 per hour + Super. · This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our ...
-
Multiple Complaints Officers
4 days ago
Talent International North Geelong, Australia Full timeOpportunity · Great full time hourly rate contract opportunities for an initial 12 months, paying $ Super & $ Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia's largest healthcare reform since Medicare and prot ...
-
APS6 Complaints Officers
1 week ago
Randstad Australia Geelong, Australia FreelanceAPS6 Complaints Officer, 12 month contract, $60.26 per hour, ASAP start · About the Organisation · Based within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, st ...
-
APS5 Complaints Officers New Release
4 days ago
Randstad North Geelong, Australia Full timeNew Role Release – previous applicants encourage to apply · If you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community. · I have a huge range of roles in t ...
-
APS5 Complaints Officers New Release
1 week ago
Randstad Australia Geelong, Australia FreelanceNew Role Release – previous applicants encourage to apply · If you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community. · I have a huge range of roles in t ...
-
Randstad North Geelong, AustraliaIf you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community. · I have a huge range of roles in this division. To be considered, please register your interes ...
-
Randstad Australia Geelong, Australia FreelanceIf you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community. · I have a huge range of roles in this division. To be considered, please register your interes ...
-
Manager, Office Operations Ii
4 days ago
Ritchie Bros. Corio, AustraliaThe SOOM will develop strategy, enhance team performance, and ensure compliance. The SOOM will guide the office operations team members, drive an enhanced customer experience, and implement optimal practices throughout all levels. · RESPONSIBILITIES · - Manage all aspects of offi ...
-
Customer Service Officer
1 week ago
Chandler Macleod Geelong, Australia**Location*** · - Geelong, Victoria · - **Category*** · - Call Centre · - **Salary** · - $ AUD - $ AUD Hourly · - **Posted** · - 11-Apr-2024 · - **Work type** · - Casual/Temp · - **Contact** · - Joy Delos Reyes · - **Reference** · - BH · - **About the company**: · Government dep ...
-
Internal Review Officer
2 days ago
City of Greater Geelong Geelong, Australia**Internal Review Officer**: · **Job no**: 498555 · **Work type**: Permanent Full Time · **Classification**: Band 7 ($100,064 - $110,990 pa) · **Categories**: Governance & Legal · **About the role** · In this role, you will provide support to the Lead Integrity & Review Officer a ...
-
Lead Integrity and Review Officer
2 days ago
City of Greater Geelong Geelong, Australia**Lead Integrity and Review Officer**: · **Job no**: 498579 · **Work type**: Permanent Part Time · **Classification**: MSP · **Categories**: Governance & Legal · **About the role** · In this role, you will provide specialist advice in the development, implementation and promotion ...
-
Privacy Project Officer
1 week ago
Talent International Geelong, Australiaaustralia greater geelong contract negotiable- Government Agency - 6 Month Initial Contract · - Geelong Location - Hybrid Working Arrangement · - Privacy & Data Protection Focus · **The Role** · Our Government Client is looking for a Privacy Project Officer to assist in the imple ...
APS6 Complaints Officers - North Geelong, Australia - Randstad
Description
APS6 Complaints Officer, 12 month contract, $60.26 per hour, ASAP start
About the Organisation
Based within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.
About the Opportunity
This role is a 12 month contract based opportunity with a high chance of renewal. A flexible, hybrid work environment ensures a great work-life balance - this is a Geelong based position and requires some time spent in office. This is a full time position open to Australian Citizens only.
About the Role
The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with stakeholders including providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the agency's Service Charter.
The Complaints Team prepares high level advice including letters, briefs and reports for a range of audiences including Ministers, Executive Leadership Team, Board, Independent Advisory Council and oversight bodies.
Responsibilities
Requirement
Interested? What Next?
Submit your CV and cover letter or email me for a confidential discussion at
Please note. Applications for this position close 13th May 2024.
REGVIC2410
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.