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    Service Transition Manager - Sydney, Australia - Experis ManpowerGroup Sp. z o.o.

    Experis ManpowerGroup Sp. z o.o.
    Experis ManpowerGroup Sp. z o.o. Sydney, Australia

    27 minutes ago

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    Description

    Client - Global IT business
    Long Term Contract role
    Service Transition Manager with focus on managed services is a must
    Location - Sydney or Newcastle based (Hybrid working arrangement)

    Our global IT client is looking for a solid Transition Manager to join their growing project team in Sydney or Newcastle.

    Responsibilities:

    • Responsible for deliverables against agreed scope, budget, schedule & customer expectations.
    • Ability to prepare MS project plans and tracking them to closure.
    • Should be capable of reviewing contract documents and highlight the salient points from the contract as a summary to the team.
    • Ability to work closely with the team, assign resources and ensure project completion as per timelines and budget.
    • Working closely with senior executives, solution architects, service delivery, finance, procurement, service management, datacentre operations, third-party vendors for successful execution of projects.
    • Should be capable of documenting RACI charts, project plans, handover documents, weekly / monthly project status reports etc.
    • Performing key activities across project lifecycle starting from inception till successful transition to operations (business as usual) support.
    • SOW review, resource allocation, solution handover, gap identification, project kick-off.
    • Planning & Execution: discovery- planning workshops, remote connectivity/service design reviews, schedule & budget management, change management, knowledge transfer, user acceptance testing (UAT), operational readiness reviews go/no-go decisions.
    • Work Breakdown Structure (WBS) management (time & expense), project labour billing, vendor payments, invoicing, forecasts etc.
    • Project metrics & status reporting, change controls, escalation matrix, project plan certification, project health assessment, quality & compliance controls by participating in periodic audits & governance reviews.
      Implementing processes/methodology to ensure delivery excellence.
    • Project planning, scheduling, estimation, tracking, business analysis, user coordination, governance, control of progress and overseeing implementation and post-implementation activities.

    Skills

    • 5 years working experience on Transition/project management is a must
    • IT Service management/delivery environment experience is must
    • Bachelor's degree in IT OR Diploma is a must
    • Project Manager must have experience in transitioning managed services
    • Experience in directly dealing with customers and keeping them engaged
    • Experience within ITIL and IT Service Management environment
    • Must be able to understand ITSM solutions, managed services solutions
    • Certifications required for this role - ITIL 4 foundation or ITIL practice manager, PMP or Prince 2
    • Must have full work rights - Citizen or PR
    • Any previous Security Clearances is a bonus

    Jyoti Dua
    Divisional Manager
    Let's Connect

    ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

    Aboriginal and Torres Strait Islander people are encouraged to apply.

    By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more -

    State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856


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