- Answering and directing all telephone calls and email enquiries in a friendly, professional and efficient manner.
- Ensuring you have a comprehensive knowledge of promotions and activities including in-house events, social events and corporate functions.
- Providing exceptional customer service and assistance to customers.
- Effectively manage all dining reservations and small corporate and social events.
- Ensure there is a high level of order in the booking process of small events from initial enquiry to the hand over to in-venue teams.
- Provide consistent and accurate information to customers.
- Liaise effectively with management and front of house staff members.
- A passion for people and creating memorable experiences for guests
- Confident and effective verbal and written communicator
- Proven experience in sales and administration
- Ability to work autonomously
- Professional telephone manner and proficient computer skills
- Excellent organisation, time management and an eye for detail
- Experience with IVvy and/or Seven Rooms highly regarded
- Flexible availability over a 7 day rotating roster
- Valid RSA and RCG certification
- Double vaccinated against Covid-19
- Discounted meals
- Free gym membership at Norths Fitness
- Free onsite parking at Norths Cammeray
- Access to Norths Collective Training Academy
- Extensive training and development opportunities
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Reservations Coordinator - Sydney, Australia - Norths Collective
Description
A Place to Belong...
Join Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.
About the Role.
Reporting to the Events Manager, an experienced and dedicated Reservations Coordinator to become part of our professional and hard-working team. Working from head office based at Norths Cammeray, the Reservation Coordinator will tend to all incoming enquiries and calls for 2 of our newer venues This role is soon to grow and develop with our expanding collective.
Be part of Norths Collective which includes Norths Cammeray, The Greens North Sydney, The Alcott Lane Cove, The Verandah Beecroft, The Glasshouse Artarmon and Seagulls Tweed Heads.
Your key priorities will be to:
The Candidate:
Our Benefits:
We are looking for the right applicants who are passionate about the hospitality industry and values being part of a supportive team. A background in hospitality, sales or reception would be advantageous.
