Reservations Centre Supervisor - The Rocks, Australia - Shangri-La Sydney

Shangri-La Sydney
Shangri-La Sydney
Verified Company
The Rocks, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

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Description

Career development and progression
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A wide range of employee benefits, including discounted car park and dry cleaning, meals while on duty, global accommodation discounts
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Potential Year-End Performance-Based Incentive (Fulltime/Parttime only)

Shangri-La Sydney is for Reservations Centre Supervisor to join our team to assist in supervising all activities pertaining to the Reservations Centre operations.**
About Us
Shangri-La Sydney is situated in the heart of the historic Rocks district.

With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this Deluxe 5-star hotel is tailored towards both the corporate and leisure guest.


About the Role
Motivate the Reservations Centre team to excel in service delivery, optimize booking opportunities and promote customer retention and loyalty.

  • To constantly review task processes and staff productivity in ensuring that work standards are consistently met.
  • To handle staff scheduling and administrative report requirements. Including entering details of staffing into the system for payroll.
  • To take charge of the department in the absence of the Assistant Reservations Manager.
  • To provide handson training for staff on a continuous basis.
  • To coordinate department requirements with the respective internal departments.
  • To keep the Reservations Centre Manager informed of staff progress, operational changes, problems, complaints etc.
  • To help manage room availability across all distribution system to maximize sales opportunities and minimize regrets buildup.
  • To monitor call handling so that opportunities in call conversion/upselling are maximized.
  • To foster a high level of morale amongst the Reservations Centre staff.
  • To crosssell other Shangri-La and Traders properties.

About You

  • Exceptional customer service
  • Experience in Hotel environment in a Supervisory position
  • Knowledge of Opera PMS or similar reservation system
  • Be available to a work a full time rotational roster, including weekends and public holidays.
  • Rights to work in Australia

If you are a motivated and energetic individual looking for a career in the hotel industry and have a passion for customer service and attention to detail,
then we would like to hear from you.
**No recruitment agencies, please
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