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    Collections officer - Melbourne, Australia - Flexhive

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    Full time
    Description

    This job is an initial 3 month contract position with the possibility for extension or permanency.

    About the role:

    • 3-month contract - potential extension or the opportunity to put your name down for a permanent role available for the right candidate.
    • Ideal Start Date: 22nd of April, Monday
    • Location: Level 6/15 William St, Melbourne VIC 3000, Australia
    • Hourly rate: $34,58/hr + super
    • Full time 37.5 hours per week Monday to Friday 8:00 AM to 6:00 PM roster (Potential to work 30 hours part time however the preference is for Full Time).
    • Working Arrangements: 100% in office.
    • Full training provided before starting the role.
    • Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.

    About the role:
    Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.

    • Outbound calls to customers with debt owing to clients
    • Communicate and negotiate payment arrangements with customers
    • Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements
    • Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer
    • Maintain accurate recording keeping
    • Meet daily, weekly and monthly KPI's in line with department standards

    Ideal candidate:
    Our ideal candidate would be a person with strong interpersonal and communication skills and previous experience working in a call centre environment. Ability to listen effectively to provide tailored outcomes for customers will help you to hit the ground running in this role.

    Requirements:

    • Call center experience is required
    • Previous collections experience would be highly advantageous
    • Patient and able to deal with any customers
    • Great communication skills and ability to communicate effectively
    • Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry
    • Ability to meet KPI's.

    Sounds like you? Make sure to apply

    Reference number: BBBH237361
    Profession:Administration & Office SupportCustomer Service

    Administration & Office SupportCustomer Service

    Administration & Office SupportCustomer Service

    Company: Hudson Australia
    Date posted: 15th Apr, 2024


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