Collections Officer - Melbourne, Australia - people2people

people2people

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Exciting opportunity within the professional services industry who are expanding their team to deliver exceptional customer service.
-
Part time 3 days role in Melbourne CBD 3000:

Fun and vibrant team culture with social events:

-
Salary is between $65k - $75k package

One of Australia's largest legal costing firms has an opportunity for an enthusiastic and self-motivated individual to join their Melbourne team as a part-time Collections Officer.

***
Key responsibilities:

Debt collection including sending out monthly account statements to clients, identify chase up for month and breakdown by week, liaising with CFO and external debt recovery agencies, and identifying and processing any write
off requests;
Client liaison including monitoring and answering client queries, preparing and sending settlement letters, building effective stakeholder relationships to improve debt collection outcomes;
Reporting including preparing weekly cash report, monthly aged debtor report, and monthly client reports as required;
Invoicing including identifying and rectifying issues with invoices, creating and updating fee schedules;
File maintenance including updating client details on our database and maintaining a paper trail regarding debt collection;
Assisting the internal accountant, during their absence, with accounts receivable duties such as receiving and processing EFT payments, processing credit card payments over the phone, and banking where required.
Previous experience in debt collection or recovery (if experience is within the legal sector OR PROFESSIONAL SERVICES, will be very highly regarded);
Strong communication skills with a proven ability to build and maintain strong, productive relationships with internal and external stakeholders;
Motivated and resultsdriven when it comes to meeting KPIs;
Highly organised with meticulous attention to detail;
Ability to work independently and within a team; and
Proficient in Microsoft Office, particularly Excel.

Benefits:

Friendly & supportive team and positive work culture
Beautiful office in the CBD
20 hours a week with Monday being a core day and other days and times negotiable
Training will be provided
Work from home opportunities available occasionally