Collections Officer - Melbourne City Centre, Australia - IPA Personnel Services

IPA Personnel Services

Verified Company

Melbourne City Centre, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client is a leading, Australian owned, specialist provider of personal loans to customers looking for a fee-free, value for money finance solution.

With head offices based in Melbourne our client has satellite offices in WA, QLD and NSW servicing customers across all states and territories in Australia.

Due to an internal promotion this exciting opportunity will see you join our clients' fantastic collections team where you will start your finance journey by building a career in a rapidly growing firm.

With great employee initiatives as a Collections Officer some of your responsibilities will include:

Conduct outbound and inbound passive collections calls
Take end to end accountability for accounts which are assigned to you
Identify customers experiencing financial hardship
Understand & comply with all regulatory requirements & quality standards
Liaise with customers providing excellent customer service finding the best solution
Identify & recommend customers for alternative collection activities repossessions & legal action

You will demonstrate the following:

Previous experience in a collections role or a banking, credit or customer service role in the finance sector
Excellent communication and interpersonal skills with the ability to influence and negotiate
You will display a willingness to go above and beyond for the customer
Solutions focused and the ability to make decisions to resolve customer financial situations
Works well in a fastpaced environment with the ability to manage multiple priorities and manage expectations
A proficient user of technology with strong computer skills in MS Office Suite
Display high standard of confidentiality & diplomacy in dealing with sensitive matters

Interested parties are invited to