Collections Officer - Melbourne, Australia - Trace Personnel

Trace Personnel

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Manage your own portfolio

Flexible working arrangements

- $55,000 - $65,000 plus superannuation

Want to join a Collections centre and work with an interesting porfolio of clients?_

- _
Our client is seeking a reliable and resilient Collections Officer to join their team in Melbourne.

Reporting to the Team Leader, you'll be responsible for maximising our client's revenue by efficiently managing their client accounts to ensure the effective and timely collection of debts.

You'll also be responsible for assisting the collection team on their call centre dialler activity.

Some responsibilities for this role will include:

Collections/Financial:_
Maximise Recoveries and Revenue within assigned Portfolio ensuring quality standards and goals are met or exceeded.
Ensure all accounts are worked correctly by effectively communicating expectations, consequences, changes, policies, and procedures to internal and external stakeholders.
Participate as call agent in dialler campaigns as requested, typically 2 days per week
Work with sales staff to maintain client relationships.
Client Relationships_
Liaise with clients and provide appropriate advice on all collection matters.
Maintain constant contact with key clients
Operational/Debtrak_
Basic understanding of Debtrak and how daily processing of collection actions is conducted
Review workflows and develop client and industry specific collection strategies

What you'll bring to the table:

At least 6-12 months experience in a similar role
Excellent communication skills and able to liaise with stakeholders of all levels
Resilient and reliable
Must enjoy the collections/credit industry
Work well within a team as well as autonomously
Ideally you'll have Debtrak experience

What's in it for you?