Collections Officer - Melbourne, Australia - DFP Recruitment Services

DFP Recruitment Services

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job description:

About DFP:

About the Employer:

Sumo Power is a proudly Australian owned and operated energy and internet service provider. Servicing customers on the Eastern seaboard of Australia, Sumo prides itself on delivering value products and the best prices.

Our mission is to provide households and small businesses a best in class service experience and great value by offering electricity, gas and broadband services across Victoria and New South Wales.

About the Role:

This is an operational role responsible for the day to day collections activity on internally managed delinquent accounts

Key responsibilities include:

Case manage high volume residential and business accounts through a daily dialler
Negotiate best outcomes enhancing cash flow opportunities
Understanding of regulatory and payment difficulty obligations from a credit viewpoint
Understanding of the disconnection for nonpayment process
Risk assessment analysis
Identify and resolve diverse customer inquiries
Basic understanding of credit concepts such as aged trial balance, DSO, doubtful debt provision etc
Ensuring noncompliant customers are disconnected for nonpayment while meeting compliance requirements
Ensure collection processes are followed

The Benefits:

Partnering with Australia's fastest growing utilities provider with a customer centric culture
Refreshed South Melbourne office facilities
Structured induction and training.
Competitive salary package + monthly bonuses
A supportive environment driven by teamwork.

About You:

You will have experience in credit management, particularly within the Energy industry.

The role requires you to have a proven track record of conflict resolution and internal management skills, strong negotiation and risk management.

If this sounds like exactly what you've been looking for, please click the

Note:
You may be required to provide evidence of your COVID-19 vaccination status.