Customer Service Officer - Kewdale, Australia - BlueScope

BlueScope Kewdale, Australia

Found in: Talent AU C2 - 2 days ago

Full time

Description

Job Description

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to Orrcon Steel business at our Kewdale team as an Internal Sales Representative. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands.

This is a 24 month fixed termopportunity in which you will support our distribution team by managing enquiries via phone and email. You will be great at multi-tasking and passionate about customer service, seeking new ways to improve the customer's experience. You also enjoy being part of a productive and fun team - adding your enthusiasm and personality will really make this role your own.

When you join our team we offer a competitive remuneration package, flexibility for work/life balance as well as wellbeing and health initiatives including access to our Employee Assistance Provider, on-site car parking, and on-going training.

What Will You Do?

In this diverse and challenging role, you'll be a key point of contact for our customers. You will:

interact with our customers via phone and email, managing quotes and queries
create sales opportunities through proactive selling
preparing and entering customer orders into our operating system
support the external sales teams and branch
collaborating with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceeded
managing relationships with logistics and internal stakeholders and working together to improve cost efficiencies and resolve issues

More About You

You don't have to come from a steel/industry background. Our comprehensive onboarding program will teach you all the product and systems knowledge you need Where you will add value from day one is through your ability to understand and uncover customer needs transforming these into improved service offerings. You'll bring:

excellent communication, negotiation and interpersonal skills and a high standard of customer focus with the ability to resolve issues effectively and efficiently
a proactive approach in building constructive and effective relationships
high attention to detail, superior time management skills and the ability to complete multiple tasks simultaneously
the ability to pick up new and custom IT systems quickly
a commitment to your own safety and well-being while caring for others

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

create and deliver innovative solutions that drive transformation in our business
make an impact that really does shape the world we live in
keep growing through continuous learning and development opportunities
enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don't say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we'll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for

Come and discover us at

Together we can make a world of difference.

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