Customer Service Officer - West Perth, Australia - Department of Education, Western Australia
Description
Advertised Vacancy Number: DOE890952
Previous applicants deemed suitable in process DOE824234 need not reapply.
Appointment Pool
Workforce Supply, Mobility and Reform is seeking to establish a pool of Customer Service Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during 2024 and up to the end of June 2025. Appointments can be made from the pool at any time for commencements within 2024, up to the end of June 2025.
The Role and our Branch
The Customer Service Officer provides administrative support for staff attraction and retention programs, including maintaining records and databases, correspondence management and the preparation of resources. You will manage customer enquiries from applicants, employees, principals/line managers and other stakeholders by providing advice and information on staff recruitment and employment matters, including eligibility, assessment of qualifications, salaries and benefits.
We encourage all applicants with diverse professional experiences to apply.
Suitable applicants will develop and maintain positive working relationships with internal and external stakeholders that promote staff attraction and retention programs and the directorate's recruitment and employment services. You will assess teacher eligibility, qualifications and requests for recognition of prior service to determine commencement salary.
Cultural Diversity
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Your written application will be assessed against the following Selection Criteria:
3. Demonstrated well developed skills in data management, statistical analysis and in presenting and reporting of data and other information.
4. Demonstrated well developed organisational skills with the ability to coordinate human resources projects or strategies.
Shortlisted applicants will have their skills and experiences in relation to the remaining selection criteria assessed in the further stages of the recruitment process. Remaining selection criteria can be found on the attached Job Description Form (JDF).
For a full outline of the role responsibilities and selection criteria, please refer to the JDF.
It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
All inquiries are welcomed