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    Client Services Officer - Perth, Australia - Centrecare

    Centrecare
    Centrecare Perth, Australia

    2 days ago

    Default job background
    Full time
    Description

    Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism

    Join an organisation that makes a real difference within the community.

    About us:

    Access Wellbeing Services (AWS) is a separate division of Centrecare Incorporated which delivers Employee Assistance Programs and other wellbeing services to the highest standard. We are a values-based organisation with the purpose to provide services that resolve personal, family and professional challenges that affect employees. We do this with a genuine care for the people we serve and we re-invested all profits into supporting community programs.

    About the role:

    In this busy and fast-paced environment, the role is the first point of contact for all clients and enquiries within the branch. You will handle multiple queries and follow procedures for multiple services offered at the branch, including:

    • Manage multiple calendars for appointment bookings.
    • Answer calls promptly and in a courteous manner.
    • Attend to general enquiries and provide assistance, including referring to other branches or agencies.
    • Work collaboratively as part of a small administrative team.

    What we are looking for:

    • Minimum 2 years' experience in a similar client services / reception environment.
    • Strong knowledge of Microsoft programs and ability to learn our internal booking and records systems.
    • Business certificate at TAFE preferred.
    • Demonstrated ability to be part of a team, contributing towards culturally responsive, quality service delivery and positive client outcomes.
    • National Police Clearance.

    What's in it for you:

    • Competitive annual salary.
    • 5 days additional leave per year.
    • Annual leave loading at 17.5%.
    • Salary packaging options of up to $15,900.
    • Access to corporate health cover provided for by Bupa and Medibank Private.
    • Access to professional development training.
    • Insurance cover to and from work.
    • Employee Assistance Program.
    • Reduced mortgage interest rates through Catholic Super.

    How to apply

    Click apply and attach your up-to-date Resume and Cover Letter.

    Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.

    For any queries, please contact Human Resources on

    At Centrecare:

    • Children feel Valued, Heard, and Safe: Centrecare is fully committed to the National Principles for Child Safe Organisations, child safe cultures and practices. Centrecare also believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.
    • We are Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.
    • We support the Uluru Statement from the Heart: We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap.
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