- Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
- Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
- Adapt to and manage an environment where there is ongoing change and competing priorities.
- Book and confirm patients for appointments and consultations.
- Billing and Receipting at time of appointment.
- Accurately process relevant paperwork including data entry.
- Ensure the smooth running of the clinic.
- Continuously liaise with the team to ensure efficient processes.
- Manage patient records and filing of patient notes.
- Demonstrated ability to provide excellent patient care and customer service.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Proven experience to work successfully both independently and in a team environment.
- Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
- Exceptional phone manner and ability to handle a high volume of patient inquiries.
- High attention to detail and excellent organisational skills.
- Flexible approach to work and able to adapt in a fast-paced environment.
- Established, close-knit team, thriving culture and lovely team perks.
- Fast-paced, challenging role with one of the most influential healthcare providers.
- Supportive environment where you can develop with excellent management
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Patient Services Officer - Western Australia - GenesisCare
Description
Your life's best work
We are looking for an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to join our team in our busy Bunbury clinic. In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.
We currently have a full-time position available for someone to become part of our vibrant team who are passionate about customer service and working collaboratively.
More specifically, you will:
We're looking for people who have:
Benefits of joining our team:
In line with the Public Health Act 2016 (WA), all applicants for this position are required to be vaccinated for COVID-19. To be eligible for consideration for this position, all recruits must provide evidence in accordance with the Public Health Act and comply with the requirements of the Public Health Act prior to appointment.
About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.
People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.
Applications Close: COB Monday 29th April 2024
