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    ICT Customer Support Officer - Melbourne, Australia - JK Personnel

    JK Personnel
    JK Personnel Melbourne, Australia

    4 days ago

    Default job background
    Full time
    Description
    • $31.09 per hour
    • Full time hours between 8am - 8pm Monday to Friday
    • Opportunity to demonstrate customer service in this call centre role

    JK is partnering with a Telecommunications Company who are responsible for Telstra's customer enquiries. With a commitment to ensuring customer satisfaction and case efficiency, they are looking at growing their Australian-based customer service team.

    This role will be based in Melbourne's CBD, commencing early May.
    You will be provided with comprehensive training to see you succeed in these roles including an induction, 4 week extensive paid training and ongoing support and mentorship.
    These roles are long-term opportunities with the potential to offer work-from-home flexibility once established.

    The role

    You will be responding to a continuous stream of incoming calls throughout your shift.
    Within this role you will be responsible for handling incoming calls predominately from customers with enquiries regarding their mobile phone connection and wireless connection.
    These roles require you to work 38 hours a week within 8am – 8pm Monday to Friday. Hourly casual rate of $31.09

    Requirements of this role;

    • Previous experience within call centre roles is essential
    • Experience with or demonstrated ability to handle high volumes of calls
    • Sound IT skills including the ability to learn several applications
    • Ability to problem solve and make informed decisions
    • Ability to liaise between customers and stakeholders to ensure customer satisfaction
    • Experience providing accurate and timely updates to customers

    If you are interested in applying for this role.

    All successful applicants will be required to show proof of covid vaccination and working rights.

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