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    Assistant Store Manager - Perth, Australia - The Swatch Group

    The Swatch Group
    The Swatch Group Perth, Australia

    1 week ago

    Default job background
    Full time
    Description
    The RoleThis role will be responsible for
    Lead, motivate, and inspire employees to achieve individual and team sales targets
    Coach employees on KPI's on a weekly basis
    Assist the Store Manager as required with generating and submitting reports
    Assist Store Manager with training and on-boarding of new employees
    Assist Store Manager with providing input during interviews for potential employees
    Monitor employee selling skills and identify any opportunities for improvement
    Uphold all Company & Brand policies and procedures
    Assist Store Manager with day-to-day operations and ensuring the store is operating smoothly at all times
    Assist Store Manager with Banking and Financials when required
    Ensure the Visual Merchandising Guidelines are adhered to
    Assist Store Manager to implement systems to minimize loss through theft, fraud, and paperwork errors
    Liaise with Logistics on stock discrepancies
    Retain customer loyalty and satisfaction
    Handle escalated customer complaints
    Mail out spare parts
    Uphold the highest level of professional customer service
    The person in this role would need to have the following skills and experience
    2+ years experience in an Assistant Store Manager or Supervisory role
    Established selling skills and understanding of KPI's
    Previous staff management experience
    Developed customer service skills
    Organised and efficient time management skills
    Excellent oral and written communication skills
    Computer literacy skills (Word, Excel, Power Point)#J-18808-Ljbffr
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