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    Service Coordinator - Sydney, Australia - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Sydney, Australia

    6 days ago

    Default job background
    Full time
    Description

    Rentokil Initial is looking for a Service Coordinator / Planner with strong administrative and communication skills to join the team in Sydney on a permanent full-time basis.

    At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.

    The core responsibilities in this role include:

  • Organisation and scheduling of regular field service activities in the Team
  • Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
  • Organise installations and jobs for completion within divisional time frames and expectations
  • Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
  • Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
  • Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
  • Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
  • Maintain reporting spreadsheets within timeframes

    • The ideal candidate will have:

  • Excellent phone etiquette
  • Strong written and verbal communication skills
  • Strong computer skills
  • Ability to give clear instructions
  • Strong collaboration skills
  • Strong time management skills
  • Previous experience in a similar role, or fast-paced office environment
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