Service Coordinator - Sydney, Australia - Daikin
Description
Service Coordinator- Fantastic opportunity to join a market leader
- Lively and rewarding environment
Our Business:
At Daikin we draw upon our many years of experience in providing air-conditioning solutions to customers in varying climates, to achieve superior comfort levels in residential and commercial environments.
Daikin has earned a reputation of world leading performance, quality and reliability and has successfully operated in Australia for 50 years.
Our corporate values reflect diversity, equity, and inclusion.The Opportunity:
An opportunity is now available for a talented and motivated Service Coordinator to join the Applied Service team based in Warwick Farm and become a vital key member in the Daikin team.
The key focus of this role will be to manage and allocate service requests in accordance with procedures and contracted service agreements.
- Provide professional and timely customer service when dealing with queries and service requests, and ensuring clear understanding in relation to processes, procedures, terms and conditions, pricing, etc.
- Manage service requests to meet productivity, efficiency, and other Service targets.
- Coordinate and allocate service requests/tasks to ensure the most effective utilisation of Service staff.
- Track and maintain service request status and other details, such as customer records, in SAP.
- Conduct administrative tasks such as service contracts, work orders, purchase orders, invoice processing, payment handling, etc.
The Person:
To be successful in this role, you will have;
- At least 1 years' experience in a similar position.
- Confident in using or willing to learn SAP and Service Max.
- A good understanding of the Sydney geographical area is desirable, but not essential.
- The ability to handle complex situations in a timely and calm manner.
- An assertive attitude to effectively deal with strongminded stakeholders.
- Selfdrive and initiative.
- Excellent verbal and written communication skills.
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