Service Coordinator - Sydney, Australia - Healthdirect Australia

Healthdirect Australia

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join the My Aged Care team in a collaborative and supportive environment.

We're passionately committed to our people and their wellbeing.
Hybrid working (2 days) in our Haymarket office, near Central station.

About us
At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.

No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

About the opportunity

Reporting to the Service Delivery Lead - My Aged Care, this role will be responsible for ensuring the service functions efficiently and delivers to its contractual outcomes.

You can make an impact as you:

Overall operational responsibility to ensure effective/consistent service delivery.
Tracking of performance to KPIs and management of service delivery initiatives
Develop/maintain high level process maps and conduct periodic review(s).
Actively contribute to the Knowledge Management maintenance and feedback processes
Maintain and update key supporting documentation such as operations manuals.
Create and generate highlevel service reporting on a regular and adhoc basis.
Maintain a high level of competency and management of Complaints and Quality Management
Oversight of existing risks and their associated mitigating controls
Contribute to the overall operational tasks delivered as a team, to align with priorities.
Contribute to operational change as part of upcoming Aged Care reform.
Maintain strong relationships with the funder, service provider and internal stakeholders.
Work to identify continuous improvement initiatives through data analysis and/or trends

You can contribute through your:

Experience as a Team Leader in an outsourced contact centre environment
Demonstrated effective time management and prioritisation skills

- manage workload and meet the required deadlines and targets.

Excellent stakeholder engagement skills
Mature reporting capabilities, including data analysis.

Why work with us
***We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

Flexible work arrangements (2 days per week in office, prorated for part time employees);
14 weeks company Paid Parental Leave for both parents;
Multidimensional wellbeing program that is run by our people for our people;
Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website -

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.