- Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
- Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.
- Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the NDIA.
- Preparing and maintaining electronic record keeping, including evidence supporting decision making processes and justifying conclusions reached during the case management process.
- Individual Case Management of matters involving risk and vulnerable participants.
- Experience interpreting information and legislation to reach an agreed resolution.
- Decision making skills and the ability to justify decision based on evidence.
The capability framework aligns to the Australian Public Service (APS) Work Level Standards - Knowledge of the NDIS and supports for people with disability.
- The ability to engage easily with a diverse range of people.
- Ability to achieve individual and team goals and targets.
- You must be an Australian Citizen to be eligible
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APS6 Case Management Officer - Melbourne, Australia - Talent International
Description
Talent International is searching for multiple experienced Case Manager's to join our client, a Richmond based Federal national disability support organisation on a 12- month contract.
This is a hybrid position, consisting of 3 days in the office and 2 from home, paying an hourly rate $60.26 per hour + 11% superannuation.
An average of 37.5 hour weeks is expected.
Responsibilities:
Skills and Experience Required:
How to Apply:
To find out more, please "Apply for this job" or contact Sam Beckett at