Officer Service Centre - Perth, Australia - WorkPac Group

WorkPac Group
WorkPac Group
Verified Company
Perth, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Location Perth CBD ;Central Park

Competitive Rate

Immediate Start
About the Role

Workpac are currently seeking an experienced customer service officer, supporting the safe and efficient movement of Rio Tinto personnel across the Pilbara region.

The role is located at Rio Tinto, Central Park Perth on a 5:2 roster Mon/Fri, 8hr days.

This is a 12-Month casual contract, with the possibility of extension & conversion to Workpac FTE after 12-Months with the team.


Key Duties and Responsibilities:

Coordinating travel bookings for flights, accommodation, and vehicles, using Inflight, Concur, RT MS

Providing reliable and service-focused communication and engagement with internal and external stakeholders

Auditing/Reporting to troubleshoot processing errors, identify training opportunities and process improvements

Supporting the Offshore Travel Team with queries, queue-management, & processing requests via RTTMS

Managing flight and accommodation discrepancies and resolving errors

Manifesting charter flights with stakeholders

Cross-team training and support across the RTIO travel team

Inbox management

Rotational emergency after-hours support


Skills & Experience:

Strong commitment to delivering a high level of customer service.

Ability to meet strict deadlines & excel in a high performing team

Good problem-solving skills & attention to detail

Ability to multi-task & strong time-management

Ability to work collaboratively with all team members or work autonomously, as required

Strong written & verbal communication

Experience with Rio Tinto systems - Inflight, RTTMS, SAP, Concur (preferable)

Microsoft office skills - MS Word, Excel, Outlook


Additional Benefits & Information:

5:2 roster, located in Perth CBD

Vibrant, inclusive & supportive team culture

Conversion to Workpac Full Time Employee after 12-months in the role

Training and role-based development opportunities

Team building events

Team recognition awards for living the Rio Tinto Values

Annual development plan & performance review

Career development opportunities

Site visits across the Pilbara region

Networking opportunities with key stakeholders

Wellbeing initiatives, including Peer Support/EAP

Onsite parking on weekends/public holidays


About WorkPac:

Bella Mason via Contact Number quoting the below Reference Number


RioTintoProfessional Job Reference Number: 7469J
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