Remote Servicing Service Officer - Perth, Australia - Australian Government Services Australia

Australian Government Services Australia

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Multiple levels APS Level 3,APS Level - Adelaide, SA,Alice Springs, NT,Broome, WA,Burnie, TAS,Cairns, QLD,Darwin, NT,Devonport, TAS,Katherine, NT,Kununurra, WA,Newman, WA,Perth, WA,Tennant Creek, NT,Thursday Island, QLD

Job Number:
EXT-M

Job Title:
Remote Servicing Service Officer (Identified)

Classification:
Multiple levels

Salary Range:
Multiple Levels

Job Type:
Ongoing,Non-ongoing

Employment Type:
Full-time

Group/Division/Branch/Section:
Customer Service Delivery / Face to Face Services / Various /

Location/s:
Adelaide, SA,Alice Springs, NT,Broome, WA,Burnie, TAS,Cairns, QLD,Darwin, NT,Devonport, TAS,Katherine, NT,Kununurra, WA,Newman, WA,Perth, WA,Tennant Creek, NT,Thursday Island, QLD

We are recruiting to fill a number of Remote Servicing Service Officer roles at the APS3 and APS4 level, within the Face to Face Services Division.

Service Officers assist customers across a range of payments, programs and services via one or more service delivery channels.

Service Officers (APS3) assess customer and stakeholder needs, entitlements and obligations, encourage the use of self-managed services, support operations where applicable and collaborate with others in the provision of services.

Service Officers (APS4) work with customers facing significant disadvantage or multiple complex challenges who require coordinated assistance.

They work across one or more service delivery channels to provide a tailored service to the customer by assessing needs and determining entitlements and obligations.

Where appropriate, Service Officers collaborate with others and connect with relevant government or community services to deliver the best service offer, encourage the use of self-managed and digital services, and support operations.

Work Environment
Remote Servicing Service Officer/s are required to undertake frequent travel to regional, remote or very remote areas.

This travel may require you to be away for periods of up to 14 consecutive days, depending on the locations that a single trip may include.

Remote Servicing Service Officer/s:

Work in areas with extreme temperatures.
Travel in a 4WD vehicle in remote areas over long distances and/or fly in small aircraft (including single engine aircraft).
Undertake manual handling tasks (eg: lifting/carrying equipment, changing 4WD tyres).
Undertake servicing in a nonoffice environment.
Stay in accommodation of a more basic standard than usually found in major cities and towns (eg: shared accommodation and communal facilities, noncommercial accommodation).