Customer Service Officer - Perth, Australia - Lotus People

Lotus People
Lotus People
Verified Company
Perth, Australia

2 days ago

Olivia Brown

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Olivia Brown

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Description
Customer Service Officer - Temporary - Bibra Lake - Circa $32 p/h + Super - Immediate Start


Are you a customer service superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre) in Bibra Lake.


Key responsibilities include:

  • Answering all incoming telephone calls promptly
  • Assisting customers with pricing enquiries, stock availability, forecasting and forward orders
  • Liaising with freight providers for delivery status on orders and proof of delivery
  • Liaising with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing
  • Liaising with Branch Logistics and Customers to process Back Orders and noncollected orders
  • Monitoring Back Order Lines and Open Sales Order Lines daily
  • Attending to Counter Sales (direct customers only) promptly
  • Processing all orders prior to cut off time
  • Coordinating deliveries, as per schedule
  • Providing a basic level of Technical Assistance to Customers
  • Processing Invoices and Credits
  • Opening incoming mail and distributing accordingly in the morning
  • Replenishing literature on a monthly basis
To be successful in this role, you will have:

  • At least 1 year of customer service experience in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Good computer skills and a working knowledge of all Microsoft packages
  • Experience using SAP would be an advantage
  • Availability to start work immediately
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