Jobs
>
Melbourne

    Technical Support Engineer - Victoria, Australia - Mimecast

    Mimecast
    Mimecast Victoria, Australia

    1 week ago

    Default job background
    Description

    "Want to work on technical challenges that span complex micro-service architectures, millions of users and tens of thousands of servers? Then come join our dynamic Technical Support Team and deliver products to millions of users"

    What You'll Do

    The Technical Support Engineer is based within the Customer Support team here at Mimecast. We are looking for an exceptional person with a strong customer facing attitude to provide support for the Mimecast Platform to our global customer base.

    Key Responsibilities:

    • Provide support to our worldwide customer base.
    • Assist customers with using the Mimecast service and ensure best practice configuration via both phone and via our ticketing system.
    • Investigate and troubleshoot issues and make recommendations to improve systems performance.
    • Maintain detailed case history and escalate issues appropriately.
    • Provide guidance where needed to ensure customers understand product functionality.

    What You'll Bring

    • Experience with administration and support of Active Directory, Azure, Google Directory, and other related technologies.
    • Experience of working in a fast-paced and challenging environment
    • Experience of working as part of a large team
    • Must be able to demonstrate a strong attitude towards providing excellent customer service.
    • Experience of working and interfacing with external customers

    Qualifications:

    • IT Industry Qualifications would be advantageous.

    What We Bring

    We are Mimecasters. And we are alive with purpose.

    Your personal and professional growth matter to us. At Mimecast, we provide the tools, training, and mentorship necessary to elevate your skills and expertise continually. As you thrive, so does the organization, creating a symbiotic relationship that fuels our collective success. In return, we promise you first-class development, hybrid working, ample rewards, and a company culture you'll find it difficult not to fall in love with.

  • BAE Systems

    Support Engineering Manager

    3 days ago

    BAE Systems Melbourne, Australia

    At BAE Systems, we are recognised for delivering projects of global and national significance to our customers and with this, we are known for developing some of the most impressive careers. · We currently have a unique opportunity as a Support Engineering Manager. Your prime res ...

  • Babcock International

    Supportability Engineering Technician

    1 week ago

    Babcock International South Melbourne, Australia

    **Supportability Engineering Technician (LSA)**: · - Location: South Melbourne, VIC, AU, 3205 Adelaide, SA, AU, 5000 Sydney, NSW, AU, 2000- Onsite or Hybrid: · **Supportability Engineering Technician (LSA).** · - **Progressive and innovative Global business**: · - **Join a high-p ...

  • Service Victoria

    Software Engineering Support Officer

    4 days ago

    Service Victoria Melbourne, Australia

    Location: Melbourne | Western Metropolitan · Job type: Full time · Organisation: Service Victoria · **Salary**: $73,842 - $89,661 · Occupation: IT and Telecommunications · Reference: VG/1707175AM · Position Title: Software Engineering Support Officer Work Location: First 3 months ...

  • BAE Systems

    Supportability Engineering Analysts X2 Positions

    1 week ago

    BAE Systems Melbourne, Australia

    At BAE Systems Australia · - Do interesting work that MATTERS · - ENJOY what you do · - GROW your career · - Be YOU · We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most ...

  • Service Victoria

    Software Engineering Support Officer

    4 days ago

    Service Victoria Footscray, Australia

    About us · Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs. So far we've delivered more than a billion transactions, including for QR code check-ins, car registration payments, ambulance subscri ...

  • Genesis IT&T

    IT Support Engineer

    5 days ago

    Genesis IT&T Victoria, Australia Full time

    Permanent Full Time · Multinational Mining Company · Location: Bendigo VIC (150 Km from Melbourne VIC) · A leading multinational mining company is currently looking for an experienced IT Support Engineer to be responsible for the IT services and support for the end users, and the ...

  • Liberty Financial Group

    IT Support Engineer

    3 days ago

    Liberty Financial Group Melbourne, Australia Full time

    About Liberty · Helping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about bui ...

  • Ericsson

    Support Engineer

    2 days ago

    Ericsson Docklands, Australia

    Description · Join our Team · TA Name: Hamidah Hamid · HM Name: Sathish Iyengar · Job Location: Melbourne CBD · About this opportunity: · At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with ...

  • Digital Treasury

    Support Engineer

    4 days ago

    Digital Treasury Melbourne, Australia Full time

    At Digital Treasury, we believe in 100% transparent marketing services for our clients. · This means we do exactly what we say we can do and tell you all the details · We're sick of low quality SEO & Website Design agencies providing shoddy services or NO services at all · We loo ...

  • Snaphunt

    Support Engineer

    1 week ago

    Snaphunt Melbourne, Australia Full time

    The Offer · Attractive salary & benefits · Excellent career development opportunities · Opportunity to make a positive impact · Remote Work · The Job · You will be responsible for : · Writing well-designed, testable and efficient code. · Gathering and evaluating user feedback. ...

  • Colliers

    Application Support Engineer

    1 week ago

    Colliers Melbourne, Australia

    Employment Category: Permanent Full Time · Company Description · Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 64 countries, our 17,000 enterprising professionals work collaboratively to provide e ...

  • Milestone IT (Milestone Information Technology)

    Desktop Support Engineer

    6 days ago

    Milestone IT (Milestone Information Technology) Melbourne, Australia

    Added Wednesday 9th of August :23:09 AM · Are you a tech-savvy problem solver with a passion for providing top-notch IT support? We're seeking a skilled and dynamic IT Desktop Support Engineer to join our team and take our IT services to the next level. If you have a strong back ...

  • Public Sector People

    IT Infrastructure Support Engineer

    6 days ago

    Public Sector People Melbourne, Australia

    1 day ago Be among the first 25 applicants · Position: IT Infrastructure Support Engineer · Contract Length: 8 months · Location: South-Eastern Suburbs of Melbourne, Victoria · Salary: $52.96 per hour + super · About The Role · Our client is seeking a dynamic IT Infrastructure S ...

  • Amazon

    Cloud Support Engineer

    1 week ago

    Amazon Victoria, Australia

    Job ID: | Amazon Web Services Australia Pty Ltd · ABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of ...

  • Milestone IT (Milestone Information Technology)

    IT Servicedesk Support Engineer

    6 days ago

    Milestone IT (Milestone Information Technology) Melbourne, Australia

    Added Tuesday 12th of September :58:23 AM · Milestone IT is currently working with this brilliant organization that has an exciting opportunity for an experienced IT ServiceDesk Support Engineer to join a great team. · Working with a small team of IT specialists, you will be pro ...

  • Datacom

    Desktop Support Engineer

    1 week ago

    Datacom Melbourne, Australia

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · Working as a Desktop Support Engineer you will be re ...

  • Milestone IT (Milestone Information Technology)

    IT Helpdesk Support Engineer

    1 week ago

    Milestone IT (Milestone Information Technology) Melbourne, Australia

    Added Monday 31st of July :27:31 PM · Milestone IT is currently working with this brilliant organization located in Perth that right now has an exciting opportunity for an experienced IT Helpdesk Support Engineer to join a great team. · Working with a small team of IT specialist ...

  • Amazon

    Cloud Support Engineer

    1 week ago

    Amazon Victoria, Australia

    Job ID: | Amazon Web Services Australia Pty Ltd · Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of compa ...

  • Colliers

    Application Support Engineer

    5 days ago

    Colliers Melbourne, Australia Full time

    Job Description · We are currently seeking an Application Support Engineer to join our team. This newly created role will play a crucial part in supporting our fast-growing Engineering and Design business across Australia. Reporting to the IT Infrastructure Manager your focus wil ...

  • Firesoft People

    Hardware Support Engineer

    5 days ago

    Firesoft People Melbourne, Australia Full time

    Hardware Support Engineer > based anywhere in Australia · Role - · As a Hardware Support Engineer, you will be a member of the Cloud Capacity Engineering Organization. The CCE Organization is responsible for Global hardware maintenance, repair, standards, architecture, and design ...