Technical Support Engineer - Melbourne, Australia - Humanforce

Description

Who are we?

Humanforce provides the market-leading, employee-centered, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.

Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.

We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.

The Team

Humanforce is always looking for great Technical Support engineers to join our team. As a Technical Support Engineer, you'll use your skills and expertise to provide top-notch technical support to our customers. You'll work with a team of awesome people to troubleshoot and resolve technical issues related to our software solutions.

Who you are?

We don't expect you to know it all We're looking for smart people who are motivated, love learning are passionate about technology. We will provide you with the training, support and guidance to be successful and you'll be part of a high-performing team that loves to celebrate and reward that success.

You'll be confident talking to anyone and you'll love meeting new people, finding out what makes them tick, and how you can help them. So, if this sounds like you, we'd love to hear from you

What you will do?

• Ready to be the friendly face of our customer service team? As part of the Humanforce Support team, you will be the go-to person for our clients, providing responsive and effective assistance.
• Get ready to be a problem-solving pro You will troubleshoot issues and communicate solutions to clients clearly, and in an easily understand way.
• Get the opportunity to become a Tech Guru You will install and test the Humanforce application and related hardware and software, ensuring that our clients have a seamless and satisfying experience.
• Love coaching and teaching? You will identify training needs and provide personalised coaching to clients to help them become Humanforce pros.
• At Humanforce, we are all about teamwork and collaboration. You will work closely with management to address client escalations and ensure that our clients are happy and satisfied with our service.

Ideally, you will have:

• Deep knowledge of the Windows OS, Android/iOS, and web browser environments.
• In-depth knowledge of web browser troubleshooting tools
• An understanding of databases and database engines. Working knowledge of Microsoft SQL Server, including writing queries utilising multiple tables.
• Knowledge in networking and commonly used network protocols (TCP/IP, HTTP, TLS/SSL, RDP/RemoteApp, SMTP)
• An understanding of file transfer protocols like sFTP
• Experience using client remote access software like ConnectWise Control, TeamViewer etc.
• Experience supporting and troubleshooting a web application delivered via the web browser necessary
• Experience in web development highly regarded, including frontend frameworks like Angular or jQuery, or backend frameworks like .NET MVC/.NET Web APIs.

Our values

• We are bold
• We are all in
• We are customer-obsessed
• We do what we say
• We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits

• A flexible working environment
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to Go1 learning
• Paid parental leave and Quarterly Wellbeing Days
• Employee talent referral scheme (know great people, be rewarded)
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.

We are a 2023 Circle Back Initiative Employer and commit to responding to every applicant.

Benefits

Our values

• We are bold
• We are all in
• We are customer-obsessed
• We do what we say
• We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits

• A flexible working environment
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to Go1 learning
• Paid parental leave and Quarterly Wellbeing Days
• Employee talent referral scheme (know great people, be rewarded)
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.

We are a 2023 Circle Back Initiative Employer and commit to responding to every applicant.