- Align service delivery with SLAs to ensure customer satisfaction
- Triage and assign tickets to technicians based on severity and impact
- Align staff processes to ensure service reports are accurate
- Reviewing tickets to ensure high standard customer service is maintained
- Coordinate with vendors, technicians, and customers to ensure timely and effective resolution of issues
- Manage the escalation of issues and ensure proper communication channels are in place
- Collaborate with other IT teams to ensure seamless service delivery
- Identify training needs and provide training to technicians to improve skills and knowledge
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Service Desk Coordinator
3 days ago
Zone IT Solutions Melbourne, AustraliaWe are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. · **Requirements**: · - Align service delivery with SLAs to ensure customer satisfaction · - Triage and assi ...
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Service Desk Coordinator
3 days ago
Zone IT Solutions Melbourne, Australia Full timeWe are currently seeking a Service Desk Coordinator. You will be responsible for coordinating and managing the service desk operations, ensuring timely resolution of IT support requests and delivering excellent customer service to end-users. · Requirements · Previous experience i ...
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Services Team Lead
1 week ago
John Holland Melbourne, AustraliaMelbourne, VIC, AU, 3000**About John Holland**: · At John Holland, our purpose is simple, we transform lives with everything we do. We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. · That's our di ...
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Help Desk Team Lead
1 week ago
John Holland Melbourne, AustraliaMelbourne, VIC, AU, 3000**About John Holland**: · At John Holland, our purpose is simple, we transform lives with everything we do. · We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. · That's our ...
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Office Coordinator
3 days ago
people2people Melbourne, Australia**Easily accessible office location in South Yarra**: · - **Creative, fast-paced and fun environment** · Are you an organised and proactive individual looking for an exciting opportunity to manage a fast-paced office environment? We are looking for a dynamic office coordinator to ...
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Administrative Coordinator
6 days ago
MasterControl Melbourne, Australia**About MasterControl**: · **SUMMARY** · The Administrative Coordinator is responsible for providing comprehensive administrative support to members of the Australia team and APAC region. The role entails a wide range of responsibilities, including scheduling coordination, meetin ...
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Help Desk Analyst
1 week ago
Corrs Chambers Westgarth Melbourne, Australia492512 · Melbourne · Technology · Full time · VIEW FAVOURITES · Join Corrs Chambers Westgarth, Australia's leading independent law firm. · The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and effi ...
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Pan Asia Melbourne, AustraliaRole : Service desk · Duration : 6 months and renewable contract · Client: IT · Location: Melbourne Australia · **Service desk analyst responsibilities include the following**: · Analysing and evaluating software and IT systems · Answering incoming IT questions from clients and s ...
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Legal Assistant Commercial
6 days ago
Amicus Legal Recruitment Melbourne, AustraliaSupport at Partner Level · - Top Salary on Offer Circa up to $93k Depending on Experience · - Amazing Benefits incl. Gym Memberships, Health Plans, Well-Being Initiatives · This awarded legal practice boasts a formidable reputation within the industry nationwide and offers an ama ...
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Technical Support Specialist
6 days ago
Aggreko, LLC Melbourne, AustraliaAt Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Technical Support Specialist - a role that will help us to power progres ...
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Receptionist & Office Assistant, Operations
6 days ago
Development Victoria Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time - Flexible · Organisation: Development Victoria · **Salary**: Salary not specified · Occupation: Administration/Secretarial · Reference: 734 · **About Us** · At Development Victoria, we create places for people. · We're a government ...
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Receptionist and Student Support Advisor
1 week ago
Brighton College Pty Ltd Melbourne, AustraliaFront Desk/Student Support Officer -Melbourne Campus - Full-time · GREAT OPPORTUNITY FOR QUALITY AND FRIENDLY RTO · ============================== · **Front Desk/Student Support Officer** · **About us** · Brighton College Australia is a leading CRICOS provider offering a range of ...
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IT Support Technician
6 days ago
Adecco Melbourne, Australia**Client Details** · Where should we start? We are the world's leading recruitment expert with more than 32,000 passionate full-time employees in over 5,200 branches across 60 countries. We are committed to connecting organizations with the talent needed to make them succeed. · A ...
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Service Desk L1
1 week ago
Brennan IT Melbourne, AustraliaAwesome opportunity for an experienced Level 1 Service Desk Analyst to join our high performing team in Melbourne. · Bullet Points · - Join Australia's #1 Managed Service Provider · - Have access to online learning and technical certification bonus · - Tailored career development ...
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Client and Office Services Supervisor
1 week ago
K&L Gates Melbourne, AustraliaCorporate Services/Facilities | Melbourne Metropolitan · Closing date: 21/12/2023 · **About the role** · We are currently seeking an enthusiastic individual to join our Melbourne office as a Client & Office Services Supervisor. Under the direction of the Corporate Services Manage ...
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Assistant Studio Manager South Yarra
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Barrys Bootcamp Melbourne, AustraliaBarry's pride ourselves in relentlessly pursuing excellence, while having fun and bring the very best of our global brand to the local community. · The Assistant Manager at our South Yarra club supports the Studio Manager in maintaining the day-to-day operations of the studio and ...
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Facilities Coordinator
1 week ago
Gallagher Melbourne, AustraliaAbout Us: · Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organiz ...
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Workplace Coordinator
6 days ago
Hub Australia Melbourne, AustraliaWork at a certified Great Place to Work · - Be part of a B Corp and certified carbon neutral company · - Have access to benefits centred around professional development and wellness · **Workplace Coordinator | Hub Australia | Location: Southern Cross** · **Reports to**: Clubhouse ...
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Technical Support Specialist
1 week ago
Aggreko, LLC Melbourne, AustraliaWe're the global leader in providing energy solutions that help businesses grow and communities thrive. · We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. · We're looking for an Brisban ...
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Receptionist/front of House
6 days ago
Conquest Personnel Pty Ltd Melbourne, Australia**WHY IS THIS FOR YOU** · - Work close to home at this large well known company - national operations · - This manufacturing business has a reputation for innovative high quality they are competitively priced · - The branding is one of trust - they are well thought of in the mar ...
Service Desk Coordinator - Melbourne, Australia - Zone IT Solutions
Description
We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization.
About Us
Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at or contact us at
Also follow our LinkedIn page for new job opportunities and more.
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.
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