Service Desk Coordinator - Melbourne, Australia - Zone IT Solutions

Zone IT Solutions
Zone IT Solutions
Verified Company
Melbourne, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

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Description
We are looking for Service Desk Coordinator to join a project.

You will be part of a large support team who will be providing IT support to a large user base organization.


Requirements:


  • Align service delivery with SLAs to ensure customer satisfaction
  • Triage and assign tickets to technicians based on severity and impact
  • Align staff processes to ensure service reports are accurate
  • Reviewing tickets to ensure high standard customer service is maintained
  • Coordinate with vendors, technicians, and customers to ensure timely and effective resolution of issues
  • Manage the escalation of issues and ensure proper communication channels are in place
  • Collaborate with other IT teams to ensure seamless service delivery
  • Identify training needs and provide training to technicians to improve skills and knowledge

Benefits:

About Us
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities.

We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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