IT Support Technician - Melbourne, Australia - Adecco

Adecco

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Client Details

Where should we start? We are the world's leading recruitment expert with more than 32,000 passionate full-time employees in over 5,200 branches across 60 countries.

We are committed to connecting organizations with the talent needed to make them succeed.

Adecco Solutions are solutions designed with client outcomes in mind.

Encompassing BPO, RPO, MSP, Talent and Project services, the Adecco Solutions business is fast becoming a market leader in innovative thinking.

We are seeking experienced individuals with an innovative mindset, client first mentality and desire to deliver innovative solutions. We'll customise a scalable, technology-driven, game-changing solution to help our client's work more efficiently. Working with our agile Centralised Delivery Solutions team to offer our clients best in class solutions

Description

Providing technical advice to other Service Desk operators.
Resolving client problems, queries, and complaints in an effective and timely manner.
Act as the escalation point for end user incidents and requests.
Assisting with onboarding and offboarding of colleagues.
Monitoring all problems reported to the Service Desk.
Ensuring all users have a current status of their individual problems.
Coordinating the preparation, delivery, and lifecycle management of end user hardware via request fulfillment and asset management.
Developing the technical and service skills of Service Desk Team via tutelage and creation of Knowledge Base Articles.
Managing relationships with offshore teams and vendors.

Profile

Detailed understanding of Customer Support process.
Demonstrated leadership skills.
Demonstrated commitment to the provision of excellent customer support.
Ability to work within targets and deadlines and with minimum supervision.
Ability to display customer empathy.
Good oral and written communication skills.
People management and leadership.
Ability to identify and report ongoing opportunities for service improvement.
ServiceNow experience is a plus

Job Offer
We empower our people to carve their own career paths their way. After all, it's only natural that a people-focused organization should be focused on its own people too.

We will offer all the training, tools, motivation, and inspiration you need to achieve exactly what you want from your career.

If you can make an impact, we'll provide the career development opportunities you need to achieve your potential and thrive.

The Adecco Group is an equal opportunity employer.

As part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.

230000OZ_