Services Team Lead - Melbourne, Australia - John Holland

John Holland

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Melbourne, VIC, AU, 3000
About John Holland:
At John Holland, our purpose is simple, we transform lives with everything we do.

We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work.

That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of a team that thrives on rising to the challenge of transforming lives for good.

About the Role:

Working for John Holland, as part of the Cross Yarra Partnerships (CYP) Maintenance Team for the Metro Tunnel Project (MTP), the Services Team Lead is responsible for Help Desk, Building Management System (BMS), Computerised Maintenance Management Systemd (CMMS) and Technology

Services.

The role oversees a team of people, who lead Help Desk, systems and provide administrative support to enable the successful delivery of asset maintenance, cleaning, loading dock, waste management and pest control systems, processes and reporting.

The Services Team Lead manages the day-to-day interface between the stakeholders (including the Metro Trains Melbourne, Yarra Trams and the Department of Transport and Planning), Operational Delivery and the Maintenance Delivery teams.

The Services Team Lead is responsible for rostering

the Help Desk, provides training in the use of the Computerised Maintenance Management System (CMMS) to the Services Coordinators and other Help Desk users, ensures contract requirements are understood and applied, and monitors contract compliance and performance through the use of the

CMMS.

The Services Team Lead shall provide coverage of the Help Desk throughout the week and be the point of escalation for the team.

Key Responsibilities:

Recruit and manage a team of Services Coordinators and service providers to provide Help Desk coverage of required hours through efficient rostering 24/7, 365 days per year.
Ensure a detailed understanding of the contract requirements. Establish Help Desk, technology and systems processes to achieve the requirements and minimise site abatement risks.
Manage training in the use of the CMMS and BMS to various stakeholders, the Services Coordinators and other Help Desk users.
Lead the CMMS, BMS, GIS/BIM and technology to manage Help Desk operations and monitor compliance with contract requirements
Provide effective systems to support the delivery of maintenance, cleaning, waste management and pest control services. Provide high quality customer service at all times. Manage user expectations.
Receive, log and categorise service requests, reported service failures, complaints, etc. in the CMMS. Ensure timely acknowledgement of all requests. Monitor the progress of work orders and escalate issues as necessary. Provide management reporting and insights.
Facilitate Maintenance Team response to service requests and reported service failures in accordance with Response and Rectification requirements.
Provide trends and reports from the CMMS and other systems for input into the Monthly Performance Report and to inform improvement activities.
Complete assigned tasks in a professional, competent and timely manner
Develop and maintain strong working relationships with client representatives, key stakeholders, CYP Maintenance team and subcontractors.
Perform all duties in accordance with John Holland policies, processes, systems and procedures.
During the mobilisation (D&C) phase, assist with interim maintenance activities which include planning of interim maintenance in the CMMS, issuing of work orders, collecting and loading of interim maintenance service records within the CMMS, and coordinating maintenance with the D&C Subcontractors contractors.

What we are looking for:

Tertiary Qualifications in Technology, Systems, Commerce, Engineering or equivalent experience in administration IV in Business
Customer service experience
Experience within a maintenance or facility management environment
Team supervision / management experience
Experience in Maintenance Administration, Coordinator, Planning experience
Experience in similar role within an operational Private Public Partnership (PPP) / fast paced environment.
This role would suit someone with strong stakeholder management skills who has the ability to work in large and diverse teams.

As part of the team, you help us deliver on our promise to transform lives
:

Your success is reflected in ours, so we're committed to being an employer of choice.

We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

What's in it for you when you join John Holland?:

We're about connecting your sense of purpose to ours. We understand that your career is one of the bigg