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    Senior Support Engineer, Cloud Migrations - Perth, Australia - Atlassian

    Atlassian
    Atlassian Perth, Australia

    Found in: Jobs Search AU C2 - 5 days ago

    Default job background
    Full time
    Description
    Senior Support Engineer, Cloud MigrationsSupport | Seoul, South Korea | Remote, Remote | Full-Time

    The Migration Support Engineer is a part of our Cloud Migrations team, which is focused on providing advanced support and product expertise to our largest customers.

    In this role as a support engineer, you will work on our most important customer accounts and collaborate with global Atlassian team members.

    You will join a growing team of specialists improving our support capabilities, capacity, and quality for our largest and most sophisticated customers.

    Our Support Engineers for Migrations hit that sweet spot between a technical and customer-facing role and focus on providing advanced support and product expertise to our largest customers who are on their migration journey from their On-Prem Atlassian products to Atlassian Cloud.

    You will lead customer-facing calls communicating progress updates, action plans to migration blockers, runbooks, and production migration execution.

    You will partner closely with Cloud Migrations Manager, Product and Engineering teams to deliver an awesome migration experience to our customers and provide insights to the product team on making our Migration tooling and customer experience better.

    8+ years of experience in support, software services, and/or system administration for a large end-user community
    2+ years of experience working with enterprise customers in a high-touch model
    Experience in migrating customers from Server to the Cloud an added advantage
    Strong database skills, with the expertise to write and update SQL queries with ease
    Expertise to write, review or modify scripts (Python, bash/shell)
    Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc
    Experience with Splunk
    Experience with APIs and REST calls
    Worked with various operating systems, such as Linux, Unix, and Windows.
    Proven knowledge of networks
    Experience supporting Java, especially the JVM components
    You handle problems, learn new technologies, and enthusiasm to continually evolve as a technical expert
    Exhibit a strong team-oriented outlook and the ability to effectively work with several people and roles
    Exceptional soft skills, both internal and external communications by email, phone, and VC
    Demonstrable ability to de-escalate difficult situations with customers
    Experience getting on calls with customers to provide updates on migration and also hosting these calls
    Engage support teams across multiple regions and/or cross functions within Atlassian like CSM and EA's for best outcomes towards the customer's migration project
    Experience working in an Enterprise environment or with Enterprise customers
    Collaboration skills with a customer and/or partner team to follow best practices for a successful migration
    Technical Knowledge
    Linux/Unix OS; command line knowledge
    Experience with Splunk (not a must)
    SQL knowledge
    Knowledge of REST API
    Strong scripting knowledge; Ability to write, update and understand scripts
    User Management & Authentication; Basic knowledge of SSO, SAML, LDAP, AD

    Don't see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

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