- Install, configure, migrate, deploy and support on-prem as well as cloud-based solutions
- Integrate solutions with other applications and platforms as required by client specifications
- Provide support to end users
- Perform ongoing routine application support and maintenance tasks as needed
- Perform script maintenance and updates due to changes in requirements or implementations.
- Build automated deployments using appropriate CI/CD tools and configuration managementtechnology
- Ensure that customer support documentation is constantly being written, improved and consistentlyutilised
- Perform scripting and automation activities to improve operating efficiency
- Peer review of Requests for Change and other technical documentation for quality assurance Client Interaction
- Build strong, solid, positive relationships with key client stakeholders building trust and respect
- Act as a trusted advisor to the client, taking ownership, driving to closure any issues or requests raisedby the client in a timely manner while ensuring the highest level of client satisfaction
- Participate in incident, problem, change and request fulfilment processes as required to completeproject outcomes Required Technical and Professional Expertise Experience and Qualifications
- Tertiary qualifications in IT and 5+ years industry experience
- Current or working towards certifications in Azure and/or AWS
- Platforms and IT Infrastructure experience
- Exposure to Infrastructure as Code, automation, system operations and monitoring
- Exposure to Dev Ops IAC/CI/CD/ Pipeline toolsets & practises (E.g., Azure Dev Ops, Gitlabs, Terraform, Jenkins, Ansible)
- Cloud Platform
- Automation
- Infrastructure
- Operating systems (Windows and Linux / Unix based)
- Paa S services
- Virtual networking concepts
- Experience with Microsoft Operating Systems and O365 products
- Familiarity and experience with ITSM tools (e.g.
- Knowledge of scaled agile team environment and ITIL process Preferred Technical and Professional Expertise
- Familiarity with software development life cycle to enable Dev Ops processes
- Familiarity with Azure and/or AWS based cloud infrastructure (Iaa S)
- Familiarity with common CI/CD tool sets (e.g., Terraform, Jenkins, Ansible, Git Repositories, Open Shift)
- Familiarity with scripting and automation (e.g.
L2 System Engineer - Perth, Australia - Ibm
Description
Introduction The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves.
Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach.Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities To enable our rapid growth, we are seeking an experienced, collaborative, support Systems Engineer Level 2 towork within our Managed Services team.
This is a critical role to our success and would suit someone who can roll up their sleeves and deliver practicaloutcomes and thrive in a fast-paced environment.
To be successful, you will be a risk averse, proactive, forwardthinker and someone who thrives in building strong relationships with all stakeholders and loves connectingwith a broad range of people in roles across an organisation Ideally, you will have experience with working as part of a support team or a Managed Services Provider.
As a Managed Services Systems Engineer Level 2, your role will be to provide technical support to our clientsmaintaining the internal systems, providing support to end users when needed as well as to clients in theirprivate/public cloud and hybrid environments, ensuring contractual deliverables are met and SLAs attained.
Activities include supporting, transitioning to, developing, implementing, and testing cloud solutions, rootcause analysis.As part of the Managed Services team, you will also work closely with your project side technical counterpartsand other IBM teams and drive consistency and repeatability in the automation process.
This role requires you to have a strong track record of getting things to 'done' and have a deep Cloud Infrastructure background and coding experience while also ensuring all governing documentation ismaintained and administered throughout the course of your work.
Responsibilities TechnicalPager Duty, Data Dog)
#J-18808-Ljbffr