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    Software Technical Support Consultant - Victoria, Australia - NCR Corporation

    NCR Corporation
    NCR Corporation Victoria, Australia

    3 weeks ago

    Default job background
    Full time
    Description

    About NCR VOYIX

    NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

    Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

    Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

    Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

    NCR Voyix

    At NCR Voyix, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it's the way to meet consumers at every moment and transform transactions into meaningful interactions.

    We co-create experiences with the world's leading retailers, restaurants, and financial institutions. Leveraging our expertise, capabilities, and platform, we partner with clients to navigate, simplify and run their tech systems, enabling their businesses to succeed.

    We are transforming everyday transactions into lasting relationships – all through our industry-leading software and services. By simplifying your tech and optimizing your efficiencies, it keeps you free to focus on customer service that leaves an impression on people long after they leave.

    Every day, our technology is empowering thousands of businesses—from breakouts to big chains—by making shopping, dining, and digital banking more seamless and intuitive. Together, we're reimagining what's possible for customer experiences.

    Headquartered in Atlanta, GA, NCR Voyix has over 15,000 employees globally and does business in 35 countries.

    About the role

    In this exciting position, you will be responsible for working closely with our customer, helping to implement and support our retail applications specifically. Delivering an iNCRedible customer experience and helping drive our continued success.

    As a valued team member, you will assist our customers with the implementation of, integration with, and functional capability of hardware & software products (i.e., Point of Sale, Self Checkout), acting as a subject matter expert on the technical capabilities of our solutions. Your knowledge of databases and web technologies will allow you to manage and implement our functional requirements that ultimately make our customers' lives easier by leveraging our product capabilities. To our customers, you will be the expert of our software, base of knowledge and teach them best practices (that we will train you on).

    The role requires you to provide technical guidance, integration & functional support, best practices to customers, and understand how NCR's technology enables the customer's stated vision. You will have access to and work with global leaders as part of your journey and on many challenging yet rewarding initiatives.

    What you will be doing:

  • Work in our professional services team to manage NCR's Retail solution applications. Support new functionality and software delivered.
  • Manage the technical implementation processes and ensure that all information and software updates are executed accurately for ongoing projects and BAU activity.
  • Work in tandem with Project Managers to serve as the subject matter expert on implementation requirements and relevant technical information.
  • Investigate, analyze, and troubleshoot application workflows to provide feedback and / or solutions to QA, engineering, and customer teams.
  • Verify product resolutions and provided solutions when required.
  • Learn and expand your technical aptitude in highly complex environments with intricate system integrations.
  • Maintain lab environments, both on-premises and in the cloud for testing and deployment activities.
  • Use existing and create new tools and scripts to accomplish technical.

    • What you will bring to the table:

  • An excellent communicator with experience in a client-facing or previous consulting role —someone who can clearly communicate ideas, whether to other technical peers or simplify explanations to the correct organizational level required.
  • Demonstrated ability to evaluate and translate a customer's technical requirements, objectives, and strategies into technical solutions and plans.
  • Self-motivated, a proactive problem solver, team-oriented, and creative.
  • Entrepreneurial attitude and strong willingness to learn. You must thrive in a dynamic cross-functional team environment.
  • Can do attitude with a good eye for detail.
  • Comfortable working collaboratively with local and offshore teams (Flexibility to work with in different time zones as required).
  • Willing to work 1-2 days a week from Customer site/NCR Voyix office.

    • We are looking for:

  • 10+ years of experience in an IT-related field
  • Experience interacting across technical and business resources from the developer through to management.
  • Experience in solving technical problems, and follow-through actions including documenting and sharing solutions found.
  • Experience working with Change Management Processes (ITIL) and Incident or Defect Management Systems (Jira, TFS, ServiceNow.)
  • Knowledge of configuration files like XML, JSON
  • Working knowledge of Microsoft SQL for writing complex queries, tracing, etc‎.
  • Proficiency in scripting (PowerShell preferable) and/or coding
  • Experience with API integrations and Web Services.
  • Experience in analyzing log files and troubleshooting / resolving technical issues.
  • Understanding of the Windows OS
  • Proficiency in Microsoft office packages

    • Desired but not mandatory to succeed

  • Programming experience mainly in .Net Framework/Core.
  • Experience working in an agile / waterfall project environment.
  • Experience working in retail, loyalty and/or professional services.
  • Retail POS products knowledge is beneficial.
  • Experience with IIS / ASP.Net applications
  • Experience with Docker/K8s‎
  • Experience with GitHub or similar source control applications
  • Experience working with cloud deployment (Mainly Azure) / DevOps processes.
  • Experience using Splunk for Log Analysis and Monitoring
  • Knowledge of Linux OS
  • Experience using SIEM / Monitoring systems and agents (Splunk, Telegraf, AppD, Etc.)
  • ·Knowledge and background in any of the following: Technical Application Specialist, Level 3 Application Support, or Technical type role

    • Australian citizens and PR holders are only considered.

    If this sounds like you, we would like to hear from you

    Offers of employment are conditional upon passage of screening criteria applicable to the job

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