Network and Communications Support Specialist - Scoresby, Australia - Cummins Inc.

Cummins Inc. Scoresby, Australia

5 days ago

Paid Work

Description

Network and Communications Support Specialist

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for an e xperienced Network and Communications Support Specialist, based at our Scoresby branch with a customer champion mindset and drive for problem solving. Reporting to the Senior Network and Communications Support Specialist, you'll work to ensure that the network and telephone services throughout our South Pacific and Southeast Asia offices and branches are operating without issue.

In this role, you will make an impact in the following ways:

Delivery and support of IT Network Services across the South Pacific and South-East Asia (SEAPAC) region
Supports the developments and maintenance of IT Network Services and ensures that tools and resources are capable and available
Generates and reports service delivery metrics and maintains standards across SEAPAC (i.e., Scorecards, Service Level Agreement and Customer Satisfaction or Net Promoter Scoring)
Acts as a point of contact for customers for service-related inquiries and maintains relationships with key customers
Ensures root cause analysis using the formal problems solving approach for recurring issue
Identifies opportunities for continuous improvement and IT Network Services and related infrastructure, discuss with the customer and raise the request for change for assessment if appropriate
Regularly engages with the global network support teams, to ensure delivery and coordination of enterprise IT Client Services initiatives in the region, and to seek assistance and support for issues related to the SEAPAC region
Participate in financial processes ranging from seeking pricing quotations from suppliers to Purchase Order processing and reconciliations

To be successful in this role you will need the following:

Minimum 2 - 5 years' experience working in an enterprise environment as a Network Engineer
Minimum Industry Certifications - CCNA
Cisco switch and router troubleshooting along with a strong understanding of networking technologies such as VLAN, LAN, Wireless and WAN, including SDWAN
Knowledge of VOIP telephony and experience in SIP Voice technologies would be highly regarded
Intermediate level experience working with network devices from vendors such as Cisco, Juniper Networks, Palo Alto Networks, HP, Dell, Aruba
The ability to troubleshoot methodically and escalate incidents when appropriate to meet business SLA objectives
Strong written and verbal communication skills, with the ability to communicate effectively across various countries and cultural backgrounds, as well as liaising confidently with stakeholders at all levels
Highly motivated and self-driven, with the ability to work with minimum supervision

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location Australia-Victoria-Melbourne-Australia, Scoresby, Distributor RO BR 900

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 4, 2024, 8:51:33 PM

Unposting Date May 7, 2024, 9:29:00 AM

Organization Cummins Business Services

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240003HK

Network and Communications Support Specialist

5 days ago

Cummins Inc. Scoresby, Australia

**Network and Communications Support Specialist** · **Description** · **Network and Communications Support Specialist** · Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with to ...
Technical Support Specialist

1 week ago

Talent International Glen Waverley, Australia

**Job Details**: · **Location** · Glen Waverley · **Salary** · Negotiable · **Job Type** · Full Time · **Ref** · BBBH97729_ · **Contact** · Michelle Kendirian · **Posted** · about 4 hours ago · Permanent opportunity for a Level 2 Technical Specialist Support Bilingual - English ...
Technical Support Specialist

5 days ago

HOBAN Recruitment Mulgrave, Australia

**Key Responsibilities**: · - Provide technical support and assistance to users in Thai, Vietnamese, Chinese, Japanese, or English, depending on language proficiency. · - Troubleshoot and resolve technical issues related to MDM (Mobile Device Management) technologies, including V ...
Technical Support Specialist

1 week ago

Integrated Control Technology Limited Notting Hill, Australia

A unique opportunity has arisen for a **Technical Support Specialist **that can provide superior technical support and unrivalled assistance to our customers through management of inbound call queues and in-house ticketing systems. · This role could be ideal for a seasoned instal ...
Infrastructure Application Support Specialist

1 week ago

Ambition Group Mulgrave, Australia

**Infrastructure Application Support Specialist** · **Responsibilities**: · - Support/Coordinate IT issues · - Incident Management. · - Support Problem Management process. · - IT Operational Reporting and regular updates to the Management team. · - Liaise with Local/Remote IT Sup ...
Product Support Specialist

1 week ago

ECi Software Solutions Mount Waverley, Australia

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and ...
Business Support Specialist

2 days ago

TQSolutions Mount Waverley, Australia

Bapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions. The company is listed on the Australian Securities Exchange (ASX) and operates in a competitive environment succeeding on the basis of superior customer service, inn ...
Settlement and Support Specialist

1 week ago

RACV Noble Park, Australia

Noble Park, VIC · - Full time permanent | Hybrid working. · - Competitive salary | Discounts on selected RACV products · **Great things start here** · Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we're proud to be there for every Victorian. ...
Disability Support Specialist

1 week ago

Linkassist Pty ltd Dandenong, Australia

**Join Our Team: Disability Support Specialist - Day Program Focus** · **Location**: Dandenong & Cranbourne, VIC (with occasional travel) · **Hours**: Full-Time, 38 hours per week · **Salary**: $36.00 per hour ($71,136 per annum) + Superannuation · **LinkAssist** is a pioneering ...
Settlement and Support Specialist

1 week ago

RACV Noble Park, Australia

Noble Park, VIC | RACV Head Office · - 12-month Fixed Term Full-Time | Hybrid working model · - Competitive salary | Discounts on selected RACV products · **Great things start here** · Challenge yourself, inspire others, make a difference - it all starts here. At RACV, we're prou ...
Family Support Specialist

4 days ago

Save the Children Australia Doveton, Australia

Are you passionate about making a difference in the lives of children and families in Doveton? _Our play-based early childhood development and family support program, Play2Learn, works with children and families across Australia where disadvantage may impact their capacity to lea ...
Application Support Specialist

4 days ago

Monash Health Clayton, Australia

Reference Number · - 63517 · - Employment Type · - Full Time Ongoing · - Entity · - Monash Health · - Department · - Information Technology · - Location · - Monash Medical Centre Clayton · - Position Summary · - Required experience in SCCM/Intune Administrator/Desktop positions · ...
Ndis Specialist Support Coordinator

5 days ago

ermha365 Dandenong, Australia

**Description**: · - Promote independence, development and confidence in a portfolio of highly complex clients · - Full time role based in Dandenong South, Hybrid model · - SCHADS Level 5, base salary starting from $93,858.96 plus super + salary packaging benefits · About You · E ...
Operations Support Specialist

4 days ago

Davidson Group Services Dingley Village, Australia

**Operations Support Specialist** · Join our team as a Scheduler and become a pivotal part of our Field Service and Operations team. In this role, you'll be instrumental in coordinating service appointments, ensuring smooth and timely service delivery to our valued customers and ...
Inbound and Care Support Specialist

4 days ago

The myHomecare Group Clayton, Australia

We are Looking for a superstar Inbound and Care Support Specialist with a desire to make a difference. · - Play an important role with a company who cares. · - Generous salary with benefits & perks. · - Develop your career at the leading Provider in the Home Care Package Industry ...
Support Specialist

1 week ago

LiveTiles South Yarra, Australia

LiveTiles is an Australian owned, fast growing Employee Experience (EX) company, headquartered in Melbourne, with teams across the US, APAC, and EMEA regions. · We believe that the world is a better place when humans are free to do their best work. We create and deliver EX techno ...
Proficient/advanced/specialist Behaviour Support

1 week ago

Ability Action Australia Dandenong, Australia

Company Description · **_ · Welcome to Ability Action Australia_** · We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today **_Help us help others_ ...
Application Support Specialist

1 week ago

Flip Moorabbin, Australia

**Who is Flip?** · FLIP sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways. · We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions tha ...
Support Specialist

5 days ago

Coadys Personnel Melbourne, Australia

Our client is a successful, fast growing and progressive Legal Technology firm who boast numerous awards as one of Australia's top employers. This is an exceptional position for someone with legal industry experience, specifically in conveyancing and property law, wishing to expl ...
Operational Support Specialist

2 days ago

Vendito Consulting Lynbrook, Australia

Sector- Retained Client · - Job type- Full Time · - Contact- · - Location- Lynbrook · - Salary- 65k/year - 75k/year · - ReferencePossible other position titles include; · Marketing coordinator · Sales coordinator · Sales assistant · Internal sales · Office Manager · Admin Manager ...