- Supporting the capability development of Operational staff in 'on-the-job' environments
- Regularly engaging with Team Managers to ensure the Skills Matrix template accurately describes the key tasks of the role and that the benchmark dates for completion are correct
- Utilising the Skills Matrix (and Professional Standards Framework when operational) to determine the capability gaps of team members following initial training
- Providing 'on the-job' technical, service and operational training and face to face coaching with Eligibility Officers (new staff or transferred staff) to assist in making timely and quality determinations
- Developing a mutually cooperative and personalized approach to coaching Eligibility Officers in the Eligibility Branch to maximize their ability to determine customer's benefits
- Following the Capability Enablement Model for structured engagement and feedback around capability build with Eligibility Officers
- Communicating feedback to Team Managers in line with the Capability Enablement model.
- Being flexible and fluid in a dynamic environment with an ability to change direction with evolving strategies and priorities.
- Utilising advance emotional intelligence capability to anticipate the need of customers both internally and externally.
- Work closely with internal stakeholders to ensure consistency across portfolios and timely and quality determinations.
- Attending eligibility team meetings and support the business unit by utilising your knowledge and championing and implementing changes.
- Reviewing Injured Worker Survey team results for areas of focus and development within each team and provide support and development to address.
- Actively participating in the continual improvement and evolution of the GB Service Framework.
- Attending monthly Customer and Capability Specialist team meeting to proactively discuss trends, focus areas and action plan.
- Significant technical Workers Compensation experience, particularly within the Eligibility space
- Experience within VIC Eligibility, Whole Person Impairment (WPI), Worker Injury Damages (WID), PIAWE, Work capacity Decisions (WCD) or other Technical Specialisation
- Knowledge of relevant Workers Compensation Acts and Legislative requirements
- Demonstrated focus on quality, accuracy and attention to detail.
- Strategic thinking capability and a Continuous Improvement mindset
- Excellent communication skills and proven experience in a coaching capacity
- Experience in identifying patterns or trends that require corrective action across operations
- Expert ability to influence stakeholders
-
Learning and Capability Specialist
2 days ago
Allianz Australia Melbourne, Australia**Learning and Capability Specialist** **| Melbourne - Victoria** · At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us. · We care about our customers, which is why we hire the very bes ...
-
Service Capability Specialist
1 day ago
UniSuper Melbourne, Australia**About US** · Are you looking to join a high-performing, award-winning team? Come and join our Member & Advice function where our front-line teams help to support our members, in turn creating great retirement outcomes. Through this focus we have been recognised for our excellen ...
-
Capability and Quality Specialist
1 day ago
ANZ Banking Group Melbourne, Australia**Req ID**: 61752 · **Department**: AR Customer Resolution Compliants Resolution · **Division**: Australia Retail · **Location**: Melbourne · About the role · At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our cus ...
-
Capability Specialist
4 hours ago
Gallagher Melbourne, Australia TEMPORARYOverview · About the Role The role of the Capability Specialist is to be responsible for supporting the capability development within the Eligibility function of the Victorian Workers Compensation Business unit. The objective is to work in partnership with the business and the Te ...
-
Capability Specialist
5 days ago
eFinancialCareers Ltd. Melbourne, AustraliaIntroduction · Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our orga ...
-
Capability and Technical Specialist
28 minutes ago
Gallagher Melbourne, Australia Full timeOverview · Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Drawing on our global network and extensive local res ...
-
Capability and Technical Specialist
8 hours ago
Gallagher Melbourne, Australia Full timeOverview · Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Drawing on our global network and extensive local res ...
-
Learning and Capability Specialist
2 days ago
ALLIANZ AUSTRALIA SERVICES PTY LTD Melbourne, Australia Full timeLearning and Capability Specialist| Melbourne - Victoria · At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us. · We care about our customers, which is why we hire the very best peopl ...
-
IT Service Management
6 hours ago
Halcyon Knights - LogicMelon Melbourne, AustraliaFed Gov - aviation sector · - Melbourne Airport + WFH (hybrid) · - Australian Citizens eligible for a Security Clearance · **ITSM Reporting Specialist** · - Fed Gov - aviation sector · - Melbourne Airport + WFH (hybrid) · - Australian Citizens eligible for a Security Clearance · ...
-
General Manager, National Production Services
6 hours ago
Australian Bureau of Meteorology Melbourne, AustraliaSenior Executive Service Band 1, Ongoing · - Brisbane or Melbourne · The General Manager, National Production Services is a senior leadership role in the Bureau. As a member of the Bureau's Senior Leadership Team, the General Manager will lead multidisciplinary teams of meteorolo ...
-
Business Development Executive
2 days ago
Commonwealth Bank Melbourne, Australia**Your Business** · Business & Private Bank (B&PB) offer a wide range of services and solutions to our small to medium, enterprise customers along with our regional and agribusiness customers. · The core purpose of this role is to help deliver sustained profitable growth for the ...
-
HR Specialist
2 days ago
Schools (Government) Melbourne, AustraliaLocation: Melbourne | CBD · Job type: Full time / From 20/05/2024 · Organisation: Schools (Government) · **Salary**: Salary not specified · Occupation: Human Resources · Reference: · **Selection Criteria**: · - Demonstrates the 'Victorian Public Sector Values' as detailed in Org ...
-
Ils
2 days ago
Aris Zinc Melbourne, AustraliaMultiple Contracts · - NV1Security clearance required · - Australian Citizenship is mandatory · Our client has multiple ILS opportunities available in various departments supporting Defence's capability and sustainment requirements. These opportunities vary from entry level to se ...
-
Nurse Practitioner
6 hours ago
The Royal Melbourne Hospital Melbourne, Australia-Location: Melbourne | Parkville · Job type: Full time · Organisation: The Royal Melbourne Hospital · Salary: Salary not specified · Occupation: Nursing · Reference: 70473 · **Nurse Practitioner - Custodial Forensic Youth Mental Health** · **Orygen Specialist Program** · - ** Ong ...
-
Inclusion Outreach Coach
2 days ago
Schools (Government) Melbourne, AustraliaLocation: Melbourne | Southern Metropolitan · Job type: Full time / From 29/01/ /01/2027 · Organisation: Schools (Government) · **Salary**: Salary not specified · Occupation: Education and Training · Reference: · **Selection Criteria**: · - Demonstrated high level experience in ...
-
Inclusion Outreach Coach
2 days ago
Schools (Government) Melbourne, AustraliaLocation: Melbourne | Western Metropolitan · Job type: Full time / From 29/08/ /01/2029 · Organisation: Schools (Government) · **Salary**: Salary not specified · Occupation: Education and Training · Reference: · **Selection Criteria**: · - Demonstrated high level experience in i ...
-
Inclusion Outreach Coach
1 day ago
Schools (Government) Melbourne, AustraliaLocation: Melbourne | Southern Metropolitan · Job type: Full time / From 29/01/ /01/2027 · Organisation: Schools (Government) · **Salary**: Salary not specified · Occupation: Education and Training · Reference: · **Selection Criteria**: · - Demonstrated high level experience in ...
-
Business Development Executive
2 days ago
Commonwealth Bank Melbourne, AustraliaYour Business · Business Bank (BB) offer a wide range of services and solutions to our small to medium enterprise customers along with our regional and agribusiness customers. · The core purpose of this role is to help deliver sustained profitable growth for the Bank by effective ...
-
Brand New Billing Manager Specialising in HR
2 days ago
Hamilton Professional Melbourne, Australia*Brand New* Billing Manager role in Melbourne specialising in HR Recruitment: · - Would suit a Principal Consultant looking to step up; · - Highly consultative and professional sector; · - At least 2 years of Agency Recruitment experience paired with a strong billings and client ...
-
Community Engagement Officer
1 day ago
Australian Bureau of Meteorology Melbourne, AustraliaAPS Level 6, Ongoing · - $84,670 - $96, % super · - Melbourne · **Australia is regularly affected by severe weather events. These events are growing in frequency and severity, leading to increased economic impact, vulnerability and potential magnitude of harm. To address this, th ...
Capability Specialist - Melbourne, Australia - Gallagher Bassett
Description
Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
About the Role
The role of the Capability Specialist is to be responsible for supporting the capability development within the Eligibility function of the Victorian Workers Compensation Business unit. The objective is to work in partnership with the business and the Technical Training Specialists to support staff to transition from technical training into their operational roles. Utilising the Skills Matrix and following the Capability Enablement Model, you will be subject matter experts who will own relevant business processes and will champion and deliver relevant training in an operational environment.
This position is a 12 month fixed-term contract position.
How you'll make an impact
In this position, your responsibilities will include:
About you
About You
We're looking for Eligibility experts who also have:
To apply
If this sounds like the ideal opportunity for you – we want to connect
Click on apply for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.